CINTHYA GUERRA
FASHION DESIGNER
Miami,FL
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
21
21
years of professional experience
Work History
Office Assistant
PAOLA LUCIO BROKER
12.2023 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on various financial products.
- Supported brokers in closing deals, ensuring all necessary paperwork was completed accurately and timely.
Supervisor
Wyndham
08.2023 - 12.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
AGUAPEN
02.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
GRUPO SOLORZANO LAW FIRM
04.2017 - 02.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Airport Passenger Service Agent
GRUPO TACA
05.2013 - 01.2016
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
- Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
Passenger Service Agent
Iberia Airlines
02.2014 - 05.2015
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Front Desk Receptionist
HOTEL ORO VERDE
01.2009 - 03.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Passenger Service Agent
AEROGAL
07.2003 - 12.2008
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Education
FASHION DESIGNER -
CHIO LECCA
ECUADOR 02.2021
High School Diploma -
URDESA SCHOOL
GUAYAQUIL ECUADOR01.1996
Languages
English
Native or Bilingual
Timeline
Office Assistant
PAOLA LUCIO BROKER
12.2023 - Current
Supervisor
Wyndham
08.2023 - 12.2023
Customer Service Representative
AGUAPEN
02.2021 - 11.2022
Assistant Manager
GRUPO SOLORZANO LAW FIRM
04.2017 - 02.2019
Passenger Service Agent
Iberia Airlines
02.2014 - 05.2015
Airport Passenger Service Agent
GRUPO TACA
05.2013 - 01.2016
Front Desk Receptionist
HOTEL ORO VERDE
01.2009 - 03.2012
Passenger Service Agent
AEROGAL
07.2003 - 12.2008
FASHION DESIGNER -
CHIO LECCA
High School Diploma -
URDESA SCHOOL
Similar Profiles
JUAN JESÚS LUCIO SALGUEROJUAN JESÚS LUCIO SALGUERO
WORKER COORDINATOR at AGROFORESTAL LUCIO MARQUEZ CBWORKER COORDINATOR at AGROFORESTAL LUCIO MARQUEZ CB
Maria Linda GarciaMaria Linda Garcia
School Counselor at BISD Lucio Middle SchoolSchool Counselor at BISD Lucio Middle School
Roxana VieyraRoxana Vieyra
School Counselor at Senator Eddie A. Lucio Jr. Middle SchoolSchool Counselor at Senator Eddie A. Lucio Jr. Middle School