Christian Andrés Naranjo Vega
GUAYAQUIL
Summary
Dynamic operations leader with a proven track record, excelling in operational management and customer service. Expert in data analysis and safety compliance, driving on-time performance and enhancing passenger satisfaction. Adept at team coordination, consistently resolving challenges to optimize flight operations and elevate service quality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Chief Manager
EQUAIR
12.2020 - 10.2023
- Managed airport operations, personnel, and adherence to safety and quality standards.
- Ensured on-time flight operations, prepared reports, and oversaw flight closures.
- Provided customer support and resolved operational challenges.
Supervisory Agent of Passenger Customer Service
- Monitored passenger service processes, ensuring high standards of quality and safety.
- Coordinated with teams for effective flight dispatch and customer satisfaction.
Head of Operations
TAME EP
09.2003 - 04.2020
- Directed airport personnel and operations, maintaining punctuality and safety standards.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Represented the company as the main point of contact in Guayaquil.
Supervising Passenger Traffic Agent
- Managed passenger check-in, boarding, and flight documentation processes.
- Prepared reports and resolved customer service issues.
Education
Bachelor Degree in Tourism And Hotel Management - Tourism And Hospitality Management
UEES
Guayaquil, Ecuador02-2001
Skills
- Operational management
- Customer service
- Data analysis
- Safety compliance
- Team coordination
- Flight operations
- Customer relationship management
Gym
I enjoy attending the gym as it allows me to maintain physical fitness, stay active, and prioritize my overall health.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chief Manager
EQUAIR
12.2020 - 10.2023
Head of Operations
TAME EP
09.2003 - 04.2020
Bachelor Degree in Tourism And Hotel Management - Tourism And Hospitality Management
UEES
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