Christian Maray Córdova
Computer And Telecommunications Systems Engineer
Summary
Computer engineer with extensive knowledge in IT infrastructure. Management and administration of: Servers, LAN networks and telecommunications. Four years controlling and supervising the area, leading deals, and negotiations with clients. Focused on the compliance of objectives and work plans. Always giving the client the right and professional assistance.
Overview
12
12
years of professional experience
Work History
Corp. Infrastructure and Technology Coordinator
Interoc S.A
03.2023 - Current
- Managed purchasing, administered budgets and coordinated documentation.
- Implemented ongoing maintenance schedules to ensure optimal performance of all hardware components within the organization''s technology infrastructure.
- Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
- Assisted in developing disaster recovery plans to minimize data loss and system downtime during unforeseen events or emergencies.
- Evaluated emerging technologies for potential integration into existing infrastructure, enhancing overall system capabilities.
- Reduced downtime and improved IT operations by troubleshooting hardware and software issues in a timely manner.
- Oversaw the successful migration of data to cloud-based storage, increasing accessibility while maintaining security protocols.
- Monitored helpdesk ticketing system to track technology-related issues, prioritizing tasks based on urgency and impact on business operations.
- Managed technology budget, ensuring cost-effective solutions were implemented without compromising system performance or reliability.
- Coordinated inventory supplies and equipment to maximize team productivity.
Infrastructure and Technology Senior Analyst
Interoc S.A.
8 2021 - Current
- Lead the corporative Infrastructure team (Ecuador, Perú, Colombia and Costa Rica)
- Submit monthly reports of performance and task fulfillment to CIO
- Create and comply with corporate spending and investment budgets
- IT support to corporate users
- Make reports and technical presentations for decision making to CIO
- Supervise structured cabling projects
- Manage help desk system and provide support
- Enforce service contracts with third parties
- Validate mobile equipment (Laptops, cell phones) for compliance with the technical characteristics prior to their acquisition
- Prepare reports for the registration and cancellation of equipment
- Provide support in annual hardware and software inventory
- Support LAN networks, operating systems, information systems, ERP, CRM, and email
- Assist in the administration of communications and data transmission processes
- Supervise information backup processes
- Lead the invoice entry process for the area
- Provide support for the fulfillment of the annual plan of the area
- Ensure compliance with the IT customer service methodology
- Coordinate annual renewals of licenses and contracts
- Comply with the annual objectives of the area
- Manage physical and virtual servers
- Manage Active Directory.
Infrastructure and Technology Assistant
Interoc S.A.
03.2017 - 08.2021
- Assist users in preventive and corrective maintenance of equipment (hardware), and computer programs (software) that use the Company
- Install programs and applications in the headquarters and branch offices of the Company and the group
- Validate mobile equipment (Laptops, cell phones) for compliance of the technical characteristics prior to their acquisition
- Monitor the health of end-user computers
- Prepare reports for the registration and cancellation of equipment
- Provide support in annual hardware and software inventory
- Provide support and training to the sales team in the tool SAP CRM
- Coordinate the support of the entire technological infrastructure of the other group companies
- Assist in the administration of communications and processes of data transmission
- Supervise the information backup processes
- Supervise payment to suppliers
- Train users regarding utilities
- Ensure compliance with the IT customer service methodology
- Manage physical and virtual servers
- Manage Active Directory.
Infrastructure and Technology Auxiliary
Interoc S.A.
04.2014 - 03.2017
- Provide preventive and corrective maintenance of equipment and computer programs used by the company
- Install telecommunications programs, applications, and equipment in conjunction with suppliers
- Give maintenance of computer and telecommunications resources to guarantee the correct execution and operation of the company's processes
- User support.
Telephone advisor
American Call Center
12.2012 - 03.2013
- Customer Service
Education
Computer Systems Engineer -
Ecotec Technological University
07.2012 - 05.2018
Skills
Client management
Performance monitoring
Knowledge of business operations
Technical understanding
Data Analysis
Stakeholder Communication
Client Relationship Management
Report Preparation
Budget Forecasting
Competitive Analysis
Business Intelligence
Network Management
Budget Planning
Team Collaboration and Leadership
Deadline Adherence
Teamwork and Collaboration
Problem-solving abilities
Excellent Communication
Time Management
Written Communication
Coursework
Internal Auditor: ISO 9001 - 2015 / 14001. 2015 / 45001 - 2018, Bureau Veritas, 06/01/2020, 07/01/2020
Professionalreferences
- Ing. Alfonso Marquez - Interoc S.A, Alfonso.Marquez@interoc.biz, (+593) 939908556
- Ing. César Campos - Interoc S.A, Cesar.Campos@interoc.biz, (+593) 997193984
- Ing. Yemima Moncayo - Trend Micro, yemima_moncayo@trendmicro.com, (+593) 994805125
- Ing. Carlos Chiriboga - Soluciones Wandarina, cchiriboga@wandarina.com, (+593) 983968145
- Ing. Joaquín Bruque - Intelcomax, jbruque@intelcomax.com, (+593) 98 599 6691
- Ing. Xavier Almeida - Altel Ciberseguridad, (+593) 98 425 2022
Personal Information
Date of Birth: 08/11/1991
Languages
Spanish
Native language
English
Upper intermediate
B2
Extracurricular Activities
Professional consulting as Freelance, 03/01/2019, Current, Provide professional consulting for the implementation of technology projects, structured cabling and LAN equipment.
Accomplishments
- Infrastructure and technology leader for on-premises to cloud server migration project.
- Infrastructure and technology leader for SAP S4/HANA implementation.
- Leader in cloud-based security software deployments
- Leader in security policy creation and implementation with NIST as a frame of reference
Timeline
Corp. Infrastructure and Technology Coordinator
Interoc S.A
03.2023 - Current
Infrastructure and Technology Assistant
Interoc S.A.
03.2017 - 08.2021
Infrastructure and Technology Auxiliary
Interoc S.A.
04.2014 - 03.2017
Telephone advisor
American Call Center
12.2012 - 03.2013
Computer Systems Engineer -
Ecotec Technological University
07.2012 - 05.2018
Infrastructure and Technology Senior Analyst
Interoc S.A.
8 2021 - Current