Chantel Botha

• Managed routine responsibilities in medical assistant role.
• Scripts – chronic and acute scripts completed to the extent of my knowledge.
• Filtering, assessing, and responding to all incoming emails from patients and specialists.
• Stock check.
• Working with medical aids, chronic registration, and authorizations.
• Conducted research and compiled data to support busy doctors, easing correspondence with patients
outside of consultations.
• Liaised with pharmaceutical representatives, patients, specialists, and other doctors.
• Writing motivations to the extent of my knowledge acquired.
• Took accurate and detailed notes during telephonic communication with patients.
• Maintained a digital filing system with regard to patient records.
• Answered patients' questions in person, by email, or by phone. Addressed patient queries in person and via
telephone, providing timely and accurate information.
• Greeted patients upon arrival, verified personal information, updated records in the electronic health system,
and managed rescheduling and cancellations.
• Handled confidential patient information with discretion, either personal, email, or telephonically.
• Offered a calm and collected manner to patients in distress, promptly responding to medical emergencies
and managing conflicts.
• Processed patient payments for consultations and treatments, maintaining accurate financial records.
• Collected patient information and communicated to relevant medical team.

• Accurately processed invoices and credit notes using the Calico system; managed the full debtors' function, including account reconciliations and follow-ups on outstanding payments.
• Maintained up-to-date records of all debtor accounts, ensuring efficient and timely collections in line with company policies.
• Performed a wide range of administrative duties to support the daily operations of the practice, including filing, record maintenance, and general clerical tasks.
• Responsible for the intake, maintenance, and monthly stocktaking of inventory using platforms such as Yellow Zebra, Alcon, and I-City.
• Oversaw daily cash-ups and banking procedures; ensured accurate recording and deposit of all payments received.
• Maintained and updated customer records with a high degree of accuracy, ensuring compliance with data management protocols.
• Liaised with medical aid providers to confirm patient benefits and submitted claims through Healthbridge and Optimum systems.
• Ordered lenses through Essiorders, ensuring precise specifications; provided technical assistance with frame adjustments and repairs, while delivering exceptional customer service.
• Entrusted with opening and closing the practice in adherence to operational procedures.
• Proficient in Calico, Healthbridge, Optimum, and Essiorders.

• Delivered professional customer service and sales support, ensuring a high standard of client satisfaction and efficient resolution of enquiries.
• Performed a variety of administrative duties, including maintaining accurate patient records, data capturing, appointment scheduling, and filing.
• Managed the submission of claims to medical aid providers, including follow-ups on outstanding claims and verification of patient benefits.
• Oversaw daily payment processing, including handling point-of-sale transactions, conducting cash-ups, and ensuring accurate banking procedures.
• Conducted monthly stock takes and maintained accurate inventory levels using platforms such as Yellow Zebra, Alcon, and I-City.
• Accurately processed invoices and maintained efficient financial documentation using the Calico system.
• Responsible for the ordering of lenses via Essiorders, ensuring a high level of accuracy and timely fulfilment of customer prescriptions.
• Adjusted and repaired optical frames and lenses to meet individual customer requirements.
• Entrusted with opening and closing the practice, ensuring smooth and secure daily operations.
• Utilized a variety of industry-specific systems, including:
  Essiorders
  Optimum
  Healthbridge
  Calico

• Assisting customers with product selection and offering informed sales support to meet individual optical needs.
• Delivering professional customer service by handling queries, resolving issues, and ensuring a positive in-practice experience.
• Performing general administrative duties, including appointment scheduling, maintaining accurate patient records, and filing.
• Capturing and updating data with a high level of accuracy to support smooth day-to-day operations.
• Generating and processing invoices for sales and services rendered.
• Adjusting, fitting, and repairing optical frames and lenses to ensure optimal comfort and performance for clients.
• Managing the ordering of lenses through the Essiorders platform, with a strong emphasis on precision and timely processing.

Reason for Leaving: Resigned to pursue a better job opportunity.

• Assisted customers with product selection and provided knowledgeable guidance on frames and lenses, contributing to overall sales performance.
• Delivered a high standard of customer service by addressing client needs, managing queries, and ensuring a positive in-practice experience.
• Performed a wide range of administrative duties, including appointment scheduling, patient file management, and general office support.
• Maintained accurate and up-to-date patient records through consistent and precise data capturing.
• Prepared and processed invoices for products and services in accordance with billing procedures.
• Carried out adjustments and minor repairs to frames and lenses, ensuring proper fit and functionality for clients.
• Accurately managed the ordering of lenses, maintaining a strong focus on detail and order correctness to meet patient specifications.

Reason for Leaving: Resigned due to maternity.

• Managed multi-line phone system, directing calls to appropriate departments and ensuring prompt responses to inquiries.
• Scheduled appointments and maintained calendar for executives, optimizing time management and reducing scheduling conflicts.
• Processed incoming and outgoing mail, ensuring timely distribution and adherence to internal protocols.
• Assisted with administrative tasks such as filing, data entry, and office supply inventory management to support overall office efficiency.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

• Monitored inventory levels using inventory management systems to ensure optimal stock availability and minimize discrepancies.
• Conducted regular audits of stock to identify variances, implementing corrective measures to maintain accuracy in inventory records.