CAROLINA ARAUZ
Sales And Business Development Representative | Virtual Executive Assistant | Customer Success Manager | Administrative Assistant | Social Media Assistant| HR Assistant
Daule,Guayas
Summary
Dynamic and results-oriented Sales and Business Development Representative with comprehensive experience in education, marketing, and customer success. Proficient in leveraging CRM systems, SEO strategies, and digital platforms to drive performance and achieve objectives. Skilled in developing innovative content, managing client relationships, and coordinating administrative functions with high attention to detail. Bilingual professional with strong analytical, organizational, and leadership abilities, focused on delivering exceptional results in fast-paced and challenging environments. Committed to contributing from an interdisciplinary and comprehensive approach to all areas of expertise.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Content Creator
Freelance
01.2023 - Current
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Developed and executed social media marketing strategies, increasing engagement by 35%.
- Designed visually compelling content for digital campaigns using Canva and WordPress.
English Teacher and IB Mentor
Unidad Educativa Particular Bilingüe Ecomundo
01.2023 - Current
- I used innovative strategies and new teaching methodologies
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- I provided personalized help based on my students' performance
- I provided resources and digital resources to facilitate teaching
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Product Marketer
Iglesia Alborada De Fe
04.2023 - 04.2024
- I collaborated with the creative team in generating ideas for campaigns and content
- Drove measurable improvements in customer satisfaction and retention through targeted marketing initiatives and product enhancements.
- Implemented SEO best practices for website content, improving search engine rankings and organic traffic growth.
- Led the coordination of product launches with public relations efforts, securing positive media coverage in industry publications.
- Spearheaded innovative social media campaigns, driving increased traffic and followership on key channels.
Sales and Business Development Representative
Online Sales & Customer Service
04.2023 - 01.2024
- Conducted prospecting activities to identify and engage potential clients in education, enterprise, and government sectors.
- Managed client schedules, appointments, and travel arrangements using CRM tools.
- Utilized SEO techniques and advanced search engine optimization to boost brand visibility.
- Exceeded monthly sales targets by 15%, leveraging data analysis and tailored sales strategies.
- Negotiated favorable contract terms with clients, ensuring long-term profitability for the company.
Administrative Assistant
Unidad Educativa Particular Bilingüe Ecomundo
09.2020 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed office documentation and maintained the EHR system to ensure operational efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Public Relations Specialist and Ambassador, Head of Advertising, Projec
Sin Anemia
01.2022 - 07.2022
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Coordinated press releases and handled press inquiries for the company.
- Communicated with media weekly to build relationships and optimize press coverage.
- Developed compelling press materials including press releases, fact sheets, and media advisories to generate coverage for client initiatives.
- Spearheaded community relations initiatives that demonstrated corporate social responsibility while elevating brand awareness among local audiences.
- I worked digitally with the beneficiaries
- I designed new strategies and alliances
- I attended Youth Muns
- I collaborated with humanitarian aid
Volunteer
Juventud Latam
Guayaquil, Provincia Del Guayas
01.2020 - 01.2021
- I served as an intermediary in between the organization's areas in Peru and Ecuador.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- I performed various administrative tasks.
- Promoted environmental awareness with educational workshops and hands-on activities.
Education
Bachelor of Science - Medical Studies
Ecotec
Samborondon, Ecuador 03.2023 - Current
High School Diploma -
Unidad Particular Bilingüe Ecomundo
Guayaquil, Ecuador 01.2019 - 03.2023
Skills
Technical Skills
- CRM Tools: Salesforce, Zoho CRM, HubSpot.
- Digital Marketing: Google Ads, Facebook Ads, SEO optimization, and email campaigns.
- Content Creation: WordPress, Squarespace, Canva, and video editing tools like CapCut.
- Data Analysis: Google Analytics, Tableau, Excel (advanced).
- Collaboration Tools: Google Workspace, Slack, Trello, Asana.
- EHR System Management: Experience organizing and maintaining client data.
Soft Skills
- Excellent verbal and written communication in English and Spanish.
- Negotiation and conflict resolution expertise.
- Leadership and team collaboration.
- Critical thinking and adaptability in dynamic environments.
- Time management and multitasking.
- Social media marketing
- Customer acquisition
- Sales training
- Product marketing
- CRM management
- Communications management
- Project planning
- Client needs assessment
Certification
EF SET Exam: English Proficiency C1 (Advanced) – 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Timeline
EF SET Exam: English Proficiency C1 (Advanced) – 2022
10-2024
Google Analytics Certification
08-2024
SEO Fundamentals: Coursera
06-2024
HubSpot Sales Software Certification
05-2024
Conflict Management and Problem Solving: UdeM
10-2023
Cambridge & Michigan ECCE Exam
07-2023
Sales and Business Development Representative
Online Sales & Customer Service
04.2023 - 01.2024
Product Marketer
Iglesia Alborada De Fe
04.2023 - 04.2024
Bachelor of Science - Medical Studies
Ecotec
03.2023 - Current
Content Creator
Freelance
01.2023 - Current
English Teacher and IB Mentor
Unidad Educativa Particular Bilingüe Ecomundo
01.2023 - Current
Public Relations Specialist and Ambassador, Head of Advertising, Projec
Sin Anemia
01.2022 - 07.2022
Administrative Assistant
Unidad Educativa Particular Bilingüe Ecomundo
09.2020 - 08.2023
Volunteer
Juventud Latam
01.2020 - 01.2021
High School Diploma -
Unidad Particular Bilingüe Ecomundo
01.2019 - 03.2023
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