Carolina Villarroel
Quito
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Waitress/Hostess
Grand Slam Bridge
Sydney
04.2023 - 04.2024
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Answered questions about menu selections and made recommendations when requested.
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Processed payments accurately using cash registers or point-of-sale systems.
- Delivered food items to customers at their tables in a friendly, courteous manner.
Restaurant Hostess
Alseel
Sydney
02.2023 - 04.2023
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted guests and sat customers at tables or in waiting areas.
Receptionist
Totaltek
Quito
02.2021 - 12.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Restaurant Hostess
NOE SUshi bar
Quito
01.2019 - 01.2021
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Diploma of Leadership And Management -
Greenwich Business College
Australia03-2024
Bachelor of Finances -
Central University of Ecuador
Ecuador07-2014
Skills
- Order Management
- Food safety understanding
- Professional Appearance
- Handling Complaints
- Reservation Management
- Food Running
- Relationship Management
- Dining customer service
- Price memorization
- Service prioritization
- Strong Work Ethic
- Positive and professional
- Exceptional customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Waitress/Hostess
Grand Slam Bridge
04.2023 - 04.2024
Restaurant Hostess
Alseel
02.2023 - 04.2023
Receptionist
Totaltek
02.2021 - 12.2022
Restaurant Hostess
NOE SUshi bar
01.2019 - 01.2021
Diploma of Leadership And Management -
Greenwich Business College
Bachelor of Finances -
Central University of Ecuador
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