CARMEN ELENA CORDOVA ROBALINO

• Responsible for ensuring a highly satisfactory and seamless tour experience for international clients, with strong attention to detail and a comprehensive, end-to-end view of the customer journey.
• Led and supervised tour guides and operational staff, ensuring compliance with service standards, itineraries, and client expectations throughout daily operations.
• Managed the negotiation, contracting, and coordination of tourism service providers, securing long-term partnerships and ensuring supplier commitment at every stage of the tour operation.
• Conducted continuous monitoring, follow-up, and evaluation of ongoing tour operations, identifying improvement opportunities and implementing corrective actions when necessary

• Coordinated and led the Guápulo Cultural Circuit, overseeing the planning and execution of a multi-day cultural experience as part of August: Month of the Arts.
• Responsible for identifying, organizing, registering, and securing the commitment of visual artists, designers, and artisans from the Guápulo neighborhood to open their creative spaces and showcase their work to the public.
• Managed operational logistics, including circuit opening and closing procedures, event scheduling, and on-site coordination during the artistic events.
• Oversaw event promotion and communication, including social media management and coordination with media outlets to ensure high visibility and public engagement.

• Managed payroll, staffing processes, and workforce supervision for the Quito production plant, in coordination with senior management and legal advisors.
• Coordinated staff training, internal procedures, and operational protocols, ensuring compliance and efficiency.
• Oversaw personnel records, scheduling, and internal controls, supporting day-to-day operations and management reporting.

Thomson Family Adventures – International Account

• Managed an international family tour account, overseeing end-to-end tour operations and service delivery.
• Led supplier negotiation and contracting, ensuring quality standards, cost efficiency, and operational reliability.
• Oversaw ongoing tour operations, monitoring performance, resolving issues, and ensuring high client satisfaction.

• Led end-to-end tour operations, overseeing planning, execution, and quality control across multiple travel products and international accounts.
• Managed supplier negotiation, contracting, and performance, ensuring operational reliability, cost efficiency, and service excellence.
• Monitored and evaluated active tour operations, implementing continuous improvements and resolving operational issues in real time.