Carlos Chamisa
Front House Manager
Cape Town
Summary
Highly adaptable and quick-witted individual skilled in building rapport and effectively communicating. Strong teamwork skills for easily connecting with people and establishing positive relationships. Driven to efficiently handle any task, constantly adapting and learning new skills. Extensive computer literacy, proficient in software such as Word, Excel, and Access. Coachable mindset and unwavering confidence for making a significant impact in any professional setting.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Front of House Manager
Shahieda
02.2024 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Marketing assistant
Paul Lenard
11.2023 - 08.2024
- The job includes researching prospective customers, leads and databases for a computer mentorship program and eventually coming up with innovative marketing strategies to bring more clients
Barista/waiter/till Operator
Cathirine
04.2023 - 11.2023
- Solo Barista At a coffee shop in Somerset west
- My duties were extended to serving food, preparing certain meals, entertaining customers and upselling products and of course making great coffee
Shop assistant
David
02.2023 - 03.2023
- This is one of many odd jobs I took, Where I basically was helping out in taking care of Pets(mostly dogs) and just doing whatever was needed
Odd jobs
12.2022 - 02.2023
- During this period i took a number of odd jobs(odd jobs because of their short duration or unofficial titles) This include waiter, promotion, transcribing, email work, design work(with word) and data work(with excel or access)
Education
Bachelor Degree Pass -
H&L high school
01.2017 - 12.2022
3rd overall achiever - undefined
Hope& light high
Certificate in physics - undefined
H&L high
Certificate in life sciences - undefined
Hope and light high
Skills
- Computer Literacy
- Excel
- Microsoft Word
- Communication Skills
- Relation building
Guest relations
Complaint handling
Customer feedback analysis
Training and mentoring
Service prioritization
Customer service
Top Workplace Personality Strengths - Work Structure
9/10, 8/10, 7/10
Personal Information
- Citizenship: Zimbabwe
- Date of Birth: 07/28/05
- Gender: Male
Timeline
Front of House Manager
Shahieda
02.2024 - Current
Marketing assistant
Paul Lenard
11.2023 - 08.2024
Barista/waiter/till Operator
Cathirine
04.2023 - 11.2023
Shop assistant
David
02.2023 - 03.2023
Odd jobs
12.2022 - 02.2023
Bachelor Degree Pass -
H&L high school
01.2017 - 12.2022
3rd overall achiever - undefined
Hope& light high
Certificate in physics - undefined
H&L high
Certificate in life sciences - undefined
Hope and light high
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