Carlos Borja
Business Engineer, MBA, Customer Service Specialist and Professional Translator
Quito
Work Preference
Summary
Dynamic entrepreneur and business engineer with over five years of diverse experience in business analytics, finance, tax, customer service, language teaching, and team management. Committed to driving positive change and contributing to high-impact projects that foster innovation and growth. Proven track record of leveraging analytical skills and leadership abilities to enhance operational efficiency and deliver exceptional results. Passionate about transforming ideas into actionable strategies that make a meaningful difference in the world.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Settlement Coordinator
Jeffries Law
09.2025 - 11.2025
- Handling of clients and their requirements through ActionStep and Ring Central
- Managing documentation between vehicle manufacturers and clients for legal agreements, claims, and compensations
- Over 25-50 client requirements and tasks completed daily
- QuickBooks, checks and cost categorization management between accounts
Customer Service Virtual Assistant
Agent 7
06.2025 - 08.2025
- Assist more than 50 daily clients through scheduling, rescheduling appointments and any other requirement
- Manage internal operations with other areas of the business, and having a thorough knowledge and understanding of medical insurance available in the USA
Customer Service Representative
Diners Club of Ecuador
11.2023 - 04.2024
- More than 100 daily customer service calls to troubleshoot credit card problems or requests
- Internal processes to track customer requests until their solution, throughout the banking system
Shortage coordinator
BBJ La Tavola
05.2022 - 08.2022
- Inventory coordinator for linens and event materials
- Communication with sales team and other warehouse and company areas
Medical Interpreter
Language Line Solutions (MEGONETWORKS)
05.2020 - 10.2020
- Real-time interpretation of medical appointments
Director of Environmental Tracking
Ministry of Energy and Natural Resources
12.2019 - 03.2020
- Monitoring and evaluation of the environmental and social management of public and private companies that carry out activities through contracts, allocation, concessions, titles, or other administrative acts
Specialist/Analyst of Strategic Projects
Presidency of the Republic of Ecuador
11.2018 - 11.2019
- Interinstitutional articulation between the General Secretariat of the Presidency and other national organizations/institutions
- Evaluation of indicators and KPIs with the Results-Based Management method
Senior Tax Specialist
KPMG Professional Services
01.2016 - 09.2017
- Expatriate customer service for more than 15 international companies
Education
Master in Business Administration -
EUDE Business School
México09.2020
Bachelor in Business Engineering - undefined
Catholic University of Ecuador
Quito04.2015
Skills
Microsoft Office Suite
References
- Paulina, Guerra Rivadeneira, 0999860299, Pichincha Bank
- Karina, Rubio, 0998023410, KPMG
- Xavier, Guzmán, 0995570000, HUAWEI
Certification
ETS TOEFL (104/120) April 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Settlement Coordinator
Jeffries Law
09.2025 - 11.2025
Customer Service Virtual Assistant
Agent 7
06.2025 - 08.2025
Customer Service Representative
Diners Club of Ecuador
11.2023 - 04.2024
Shortage coordinator
BBJ La Tavola
05.2022 - 08.2022
Medical Interpreter
Language Line Solutions (MEGONETWORKS)
05.2020 - 10.2020
Director of Environmental Tracking
Ministry of Energy and Natural Resources
12.2019 - 03.2020
Specialist/Analyst of Strategic Projects
Presidency of the Republic of Ecuador
11.2018 - 11.2019
Senior Tax Specialist
KPMG Professional Services
01.2016 - 09.2017
Bachelor in Business Engineering - undefined
Catholic University of Ecuador
Master in Business Administration -
EUDE Business School