Carla Loredana Bigoni Diaz

• Analyzed customer feedback data to develop action plans for improving services offered.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Created training modules and documentation to train staff.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Entered time and attendance logs in preparation for payroll.
• Provided leadership during times of organizational change or crisis situations.
• Delegated work to staff, setting priorities and goals.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Modified existing software systems to enhance performance and add new features.
• Planned promotional events such as sales campaigns or seasonal discounts in order to attract more customers.
• Maintained accurate records of transactions including invoices, purchase orders.
• Managed store budgets effectively by controlling costs associated with labor, supplies.
• Resolved customer complaints promptly while ensuring highest level of customer satisfaction.
• Maintained a safe working environment by adhering to all safety regulations and policies.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Organized special events such as product launches or promotional activities at the store.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Initiated cost-saving measures in order to reduce expenses without compromising on quality standards.
• Assisted with customer requests and answered questions to improve satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered calls per shift to assist with customer questions and concerns.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Arranged delivery with consignees and handled after-hours and weekend shipments.
• Developed strategies to minimize costs associated with imports, such as duties, taxes, freight charges and insurance.
• Collaborated closely with internal departments such as purchasing, sales and finance regarding product availability, pricing structures, payment terms and customer requirements.
• Reviewed and analyzed import documents for accuracy, completeness and compliance with applicable laws and regulations.
• Coordinated timely bookings with transport services on behalf of customers.
• Managed the filing of all required paperwork associated with import and export activities.
• Prepared and processed import and export documentation according to customs regulations, laws and procedures.
• Scheduled and booked transportations forshipments per week.
• Assisted in resolving discrepancies between actual shipments received versus those ordered by customers or recorded on purchase orders issued by company personnel.
• Negotiated terms with suppliers regarding specifications, lead times and pricing.
• Maintained thorough import records for full compliance with customs standards.
• Facilitated communication between company, customers and overseas partners to maintain efficient operations.
• Created shipping documents including bills of lading, packing lists, commercial invoices, certificates of origin and other export-related documentation.
• Inspected incoming shipments for conformance to established quality standards prior to release from Customs inspection area.
• Cleared goods through customs and verified delivery to client destinations.
• Managed expeditious movement of cargo between sellers, storage and destination locations.
• Facilitated communication between shippers, carriers, customers, brokers throughout the entire import process.
• Monitored foreign currency exchange rates to ensure that payments are made in a timely manner according to contractual agreements.
• Monitored shipments and obtained clearance from customs and other agencies.
• Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
• Identified and resolved billing issues efficiently and accurately.
• Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
• Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
• Processed payments for various clients in a timely manner.
• Reviewed documentation from vendors prior to processing payments.
• Monitored cash flow by tracking all incoming and outgoing funds.
• Negotiated credit extensions and waivers when necessary.
• Monitored overdue accounts using automated information systems.
• Verified bank deposits, credit card charges, wire transfers, checks.
• Prepared monthly financial statements detailing account balances and transactions.
• Generated reports on overdue payments and sent out reminder letters as needed.
• Assisted customers with inquiries regarding payment processing.
• Answered customer questions regarding account discrepancies or problems.
• Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• Provided customer service support through phone, email, or other communication channels.
• Activated contracts and set up installment billing plan to generate on-time payments.
• Contacted customers with delinquent accounts to solicit payment.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Received payments and posted amounts to customer accounts.
• Generated, mailed and monitored invoices.
• Evaluated open accounts to look for past-due balances and pursue collection strategies.

• Be part of a voluntary group from 2018-2021 called Kreare, the main idea was development of strengths and tools for the personal growth of inmates of the prison for pregnant women in the south of Quito, in Fundeporte.
• Made referrals to utilize community resources for women PPL - women prisoners
• Established and maintained relationships with fellow volunteers
• Led group discussions about current issues related to volunteering within the community.
• Helped coordinate transportation arrangements for volunteers who needed rides.
• Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
• Consulted and collaborated with other professionals improve life in prison for the women PPL.
• Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit women PPL needs.
• Collaborated with others by contributing time, effort and skills to achieve the organization's goals.

· Humor Political Broadcast, Reported breaking newsand political issues - iInternet Program "Dialogo Entre Panas - CRC RADIO - New York" - Oct 2020 - to January 2022

· Collaborated with producers, directors, and other personnel on programming scheduling- CRC RADIO - New York"

· Provided commentary and support for a fancy event LATIN NYC Awards Oct 24, 2021 - CRC RADIO - New York"

· Podcast, Personal Growth- iInternet Program "Mentiras Verdaderas - CRC RADIO - New York" - Januay 2021 - December 2021

· Researched subjects and prepared for live events, special programs and guest interviews.

· Presented news stories live from remote locations via satellite transmissions or fiber optics links when necessary.

• Using the Rakiram technique, we enable the client to find their strengths, look at their weaknesses, work on them and find their own tools to have a full life from the respect and strength of the self.