Development and continuous learning
Camila Simbana
Quito
Summary
Versatile and dynamic, excelled at Western Nebraska Community College as both a Customer Service Cashier and Tutor, blending impeccable customer service skills with advanced teaching methodologies. Demonstrated fluency in Spanish and a knack for fostering engaging learning environments, significantly enhancing customer satisfaction and student language proficiency. Renowned for reliability and cultural awareness, adeptly managed high-pressure situations and diverse learning needs.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Cashier
Western Nebraska Community College
11.2021 - 03.2024
- Processed customer orders and handled payment transactions accurately.
- Managed high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Achieved customer service goals and exceeded customer expectations.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Actively listened to customers, resolving concerns promptly and escalating major issues to the supervisor.
- Conducted regular inventory counts, ensuring accurate stock levels at all times.
- Addressed customer inquiries with extensive product knowledge, increasing sales through informed recommendations.
- Supported team members during busy shifts, ensuring smooth order coordination and timely food delivery.
- Implemented creative promotional strategies that boosted brand recognition in the local community and attracted more customers.
- Maintained a clean and welcoming atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Trained new employees, sharing knowledge and expertise on coffees, teas, and merchandise.
Tutor
Western Nebraska Community College
11.2021 - 03.2024
- Provided assistance with tasks using a specific curriculum and materials.
- Motivated students towards learning and studying to foster self-confidence and reduce fear of failure.
- Supported students with useful study habits and strategies for exams.
- Collaborated with students to complete assignments, identify lagging skills, and address weaknesses.
- Expanded students' vocabulary acquisition through interactive exercises and word-focused games.
- Increased students' confidence in speaking Spanish through regular conversation practice and interactive activities.
- Used a variety of teaching methodologies to effectively adapt to different learning styles in the classroom.
- Employed multimedia materials to engage students and encourage active learning.
- Taught students grammar, pronunciation, spelling, vocabulary, composition, and dialogue in Spanish.
- Helped students improve their grades by providing comprehensive support in conversational skills, reading comprehension, and oral expression in Spanish.
- Provided remote tutoring through an online platform using live sessions and pre-recorded videos.
- Taught pronunciation techniques, introduced essential words, and conducted reading exercises.
Education
Associate of Science - Mathematics
05.2001 -
- Member of Phi Theta Kappa, 2021 to 2024
High School Diploma -
05.2001 -
Skills
Customer service
Additional Information
I have worked as a cashier in customer service, where I acquired skills in cash handling, accurate transactions, and addressing concerns, always ensuring a satisfying experience for customers. Additionally, I have been a Spanish tutor, developing and adapting educational materials for students of various levels and ages, which allowed me to strengthen my communication and teaching abilities. At the same time, I have pursued studies in pre-engineering, completing all my academic commitments with excellence and punctuality.
Interests
Technology and innovation
Languages and cultures
Research and science
Timeline
Customer Service Cashier - Western Nebraska Community College
11.2021 - 03.2024
Tutor - Western Nebraska Community College
11.2021 - 03.2024
Western Nebraska Community College - Associate of Science, Mathematics
05.2001 -
Unidad Educativa Pablo Muñoz Vega - High School Diploma,
05.2001 -
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