Calvin Charles Thompson Jr.
Orange Park
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Supervisory Regional Dispatch Center Specialist
Department of Navy - Command Navy Region Southeast (CNRSE)
11.2020 - 01.2024
- Assign and direct, work commitments
- Monitoring /responding to radio communications,911 calls, and other emergency reporting systems
- Responding to complaints, and incidents
- Advising officials on dispatch and communication issues, policy, protocol, etc.
- Experience planning, organizing, and coordinating dispatch response plans and policies that meet the need of the command
- Experience utilizing knowledge of dispatching procedures to enhance, support, direct and execute services for security, fire, and Medical Support
- Work directly with management, Training, IT, ELMR, CAD, AT&T, Base Emergency Manager and Responders, in the migration of 13 Naval Installations
- Maintain situational awareness for public safety units assigned in order to properly dispatch available and appropriate fire and police assets
- Hear and resolve complaints from employees, resolving grievances and more serious unresolved complaints to a higher-level supervisor
- Receive direct communications from fire, medical and police supervisors regarding problems and issues that have occurred and act as liaison to resolve
- Communicate pertinent information to Administration, Operations, IT, Training Departments and dispatchers on a regular basis
- Supervisor: Angela Reddish (904-542-2897)
- Okay to contact this Supervisor: Yes
Dispatch Manager
Department of Navy - Command Navy Region Japan (CNRJ)
05.2018 - 11.2020
- Provide full management for all aspects for the 24/7 Regional Dispatch Center, including planning work, setting priorities and identifying training needs
- Establish relationships with regional and installation emergency response agencies to improve overall coordination of incidents, and disaster responses
- Analyze, develop and manage all current and new projects, and upgrades for the RDC
- Establish and maintain a management feedback system to ensure that regional dispatch responses are well within the stated time frames of acceptability, and dispatcher responds appropriately
- Participate in organization and manpower planning, budgeting, preparation and execution, acquisition, and supervision of all operational and administrative matters
- Maintain oversight of system administration and technical support to ensure current projects and future upgrades focus on system reliability and meet contractual and system requirements
- Provide guidance to technical support and dispatch personnel in all areas geared toward achieving the goal of a fully regionalized dispatch center in Japan
- Author and enforce all Regional Dispatch Center (RDC) instructions, policies, and procedures including Standard Operating Procedures (SOP) and Memorandum of Agreements (MOA) with organizations outside of the RDC.
- Develop performance standards and evaluate work performances identifying areas that additional training may be needed to improve subordinate skills
- Supervisor: Sigmund Evans (DSN 3152433208)
- Okay to contact this Supervisor: Yes
Supervisory Regional Dispatch Center Specialist
Department of Navy - Command Navy Region Japan (CNRJ)
10.2016 - 05.2018
- Analyze incoming information in fire, medical, police emergencies to determine course of action
- Test emergency warning systems (ex. Tone alerts, radio systems, telephone hotlines) to confirm working conditions
- Plan and oversee the day to day operations of the RDC
- Anticipate vacancies, initiate recruitment, and hire personnel
- Responsible for conducting studies, quality assessments, surveys and analysis of programs and operations to determine their effectiveness.
- Develop, maintain and ensure compliance of Standard Operating Procedures
- Maintain a database on work perform on fire service related systems
- Ensure all employees met training requirements
- Guide and train all other dispatchers as needed.
- Analyze, develop, make recommendations and manage all newly approved project and upgrades for the RDC and Local Dispatch Centers ( LDS’s)
- Coordinate with appropriate personnel (N1, Vendors, etc)
- Ensuring dispatchers obtain information on situations, recording information, determining the type and priority of response, dispatch of resources and personnel
- Brief emergency personnel and responding units about potential traffic problems (ex. construction areas, accidents, congestion) to minimize response delay.
- Maintaining records and audio recordings in support of investigations or Freedom of Information request
- Continuously assess staffing requirements to ensure RDC is adequately manned
- Supervisor: Sigmund Evans DSN 3152433208
- Okay to contact this Supervisor: Yes
9-1-1 Emergency Dispatch Supervisor
Department of Navy - Command Navy Region Southeast (CNRSE)
01.2015 - 10.2016
- Assigning the work of subordinates to maintain balance workload
- Responsible for the Regional emergency communication systems and equipment.
- Develop, maintain and implement proper emergency plans and procedures in response to natural disasters
- Ensure fair and equitable distribution and rotation of shifts, member determines, and revises work priorities and schedules based on organizational requirements and the capabilities of the employees and approves or disapproves leave requests
- Advising officials on dispatch and communication issues, policy, protocol, etc.
- Experience utilizing knowledge of dispatching procedures to enhance, support, direct and execute services for security, fire, and Medical Support
- Experience identifying and analyzing problems and vulnerabilities to develop and implement dispatching program effectiveness
- Plan, direct, coordinates, schedule, train and evaluate the work of subordinate staff
- Provide supervision and guidance to dispatchers in response to emergency and non-emergency telephone, alarm and radio calls for service
- Ensuring dispatchers obtain information on situations, recording information, determining the type and priority of response, dispatch of resources and personnel
- Familiar with Consolidated Law Enforcement Operations Center (CLEOC) and National Crime Information Center Computer (NCIC) databases and query procedures and Florida Department of Law Enforcement (FDLE) Information Systems
- Validate and certify time sheets, overtime and leave requests in SLDCADA
- Handle all disciplinary and coaching matters related to dispatchers
- Supervisor: Tom Fasanello (904-542-2852)
- Okay to contact this Supervisor: Yes
9-1-1 Emergency Dispatch Supervisor
Department of the Navy - Command Navy Region Southeast (CNRSE)
01.2014 - 01.2015
- Operating Computer Aided Dispatch System, radio equipment, National Crime Information Center, 911 Call Systems, Fire and Security Alarm Systems, and databases used to support process.
- Direct dispatchers in use of phone systems (TTY, 911 transfer, TAC channels), paging, toning systems, radio etiquette and mapping
- Assess when it is necessary to transfer in-house dispatch responsibilities to local bases and implement COOP procedures in emergency situations for the RDC
- Monitor and record all fire and medical emergency run numbers to ensure timeliness and accuracy
- Provide first level supervision, direction and control of all day to day operations and administration functions normally associated with a specific geographic area assigned to the RDC
- Execute all aspects of the training program to include delivering classroom and on-the-job training
- Trained newly hired dispatchers on Hazardous Materials Awareness and Telecommunications certifications
- Serve as the supervisor at the center and provides emergency police, fire, and medical services to the public, by, both, answering emergency 911 calls and dispatching appropriate personnel and equipment
- Supervisor: Tom Fasanello (904-542-2852)
- Okay to contact this Supervisor: Yes
9-1-1 Emergency Dispatch Supervisor
Department of the Navy - Command Navy Region Southeast (CNRSE)
01.2013 - 01.2014
- Operating Computer Aided Dispatch System, radio equipment, National Crime Information Center, 911 Call Systems, Fire and Security Alarm Systems, and databases used to support process.
- Direct dispatchers in use of phone systems (TTY, 911 transfer, TAC channels), paging, toning systems, radio etiquette and mapping
- Record all RAMAS/LAMAS activity and report to necessary personnel as appropriate
- Assess when it is necessary to transfer in-house dispatch responsibilities to local bases and implement COOP procedures in emergency situations for the RDC
- Monitor and record all fire and medical emergency run numbers to ensure timeliness and accuracy
- Serve as the key point of contact between field personnel, station management, and representatives of other public safety agencies during emergency response operations or assignments.
- Perform equipment checks to ensure operational status and fill out DSPR in the event of any failures
- Plans, directs, coordinates, schedules, trains and evaluates the work of subordinate staff
- Conduct dispatch training plans that address all police, fire and medical emergency service
- Serve as the center supervisor and provide emergency police, fire and medical services to the public
- Supervisor: Tom Fasanello (904-542-2852)
- Okay to contact this Supervisor: Yes
Lead Dispatcher
Mancon, Inc
03.2008 - 01.2013
- Direct dispatchers in use of phone systems (TTY, 911 transfer, TAC channels), paging, toning systems, radio etiquette and mapping
- Record all RAMAS/LAMAS activity and report to necessary personnel as appropriate
- Manage and prioritize radio activity for police, fire, harbor security or medical elements for multiple installations.
- Monitor Crash Phone for any Airfield Emergency from Air Operations
- Handle minor disciplinary measures, such as warnings and reprimands and recommend other course of action in more serious cases
- Receive and file updated access personnel lists of various commands
- Perform equipment checks to ensure operational status and fill out DSPR in the event of any failures
- Monitor the movement and transportation of patients from hospital to hospital via land/air with BLS/ALS
- Ensure updated Watch Bill and Ship Recall list
- Responsible for the supervision of all of the civilian employees assigned to the center and accountable for meeting assigned responsibilities in the technical, operation, and administrative areas
- Supervisor: Kevin Rasch (904-542-8681)
- Okay to contact this Supervisor: Yes
Public Relations Representative
Ed Marshall and Associates, International
01.2006 - 02.2008
- Represented employers during community projects at public, social, and business gatherings
- Disseminated facts and information about the activities of organizations
- Prepared and distributed fact sheets, news releases and photographs to media representatives
- Conferred with production and support personnel to coordinate production of television advertisements and on-air promotions
- Supervisor: Ed Marshall (504-915-5930)
- Okay to contact this Supervisor: Yes
Firefighter
New Orleans Fire Department
06.1998 - 12.2005
- First responder for fire and other emergency calls
- Controlled and extinguished fires, protected life and property, and maintained equipment
- Performed Emergency Medical Technician procedures
- Routinely searched for and rescued individuals in distress
- Inspected buildings for fire hazards in compliance with fire prevention codes
- Facilitated fire safety, prevention and awareness training for general public
- Enforced compliance of constantly changing fire codes relative to local businesses
- Participated in drills, demonstrations and courses in hydraulic pump operation and firefighting techniques
- Firefighter I and II Certified
- Supervisor: Melvin McEvoy (504-658-4700)
- Okay to contact this Supervisor: Yes
Infantryman
U.S. Marine Corp Reserves
08.1986 - 05.1993
- Desert Storm Veteran
- Reconnaissance/assault team member
- Scout sniper in the infantry battalion
- Handled the M16A2 service rifle and the M203 grenade launcher
- Member of the fire team in the rifle squad
- National Defense Service Medal
- Sea Service Deployment Ribbon
- Supervisor: 3rd Battalion 23rd Marines (504-288-2323)
- Okay to contact this Supervisor: Contact me first
Education
Some College Coursework Completed -
Delgado Community College
New Orleans, LASkills
- Feedback implementation
- Problem-solving skills
- Call center customer service
- Active listening
- Problem resolution
- Verbal communication
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
References
- Angie, Reddish, Dispatch Center Manager, angie.reddish@navy.mil, 904-542-2897, Department of Navy
- Dan, Swart, Operations Manager, thomas.fasanello@navy.mil, 904-248-1031, Homeland Security
- Kevin, McCorkle, Captain, 504-650-7162, New Orleans Fire Department
- Timothy, Davis, Chemist, 504-782-6876
Affiliations
Florida Emergency Preparedness Association – Member American Heart Association - CPR Instructor
Certification
- BCLS-CPR: American Heart Association/Red Cross
- CJIS: Florida Department of Law Enforcement
- EMD: Association of Public Safety Communications Officials
- TELECOM: DOD Firefighter Certification Program
- CTO: Institute of Police Technology/Management
Timeline
Supervisory Regional Dispatch Center Specialist
Department of Navy - Command Navy Region Southeast (CNRSE)
11.2020 - 01.2024
Dispatch Manager
Department of Navy - Command Navy Region Japan (CNRJ)
05.2018 - 11.2020
Supervisory Regional Dispatch Center Specialist
Department of Navy - Command Navy Region Japan (CNRJ)
10.2016 - 05.2018
9-1-1 Emergency Dispatch Supervisor
Department of Navy - Command Navy Region Southeast (CNRSE)
01.2015 - 10.2016
9-1-1 Emergency Dispatch Supervisor
Department of the Navy - Command Navy Region Southeast (CNRSE)
01.2014 - 01.2015
9-1-1 Emergency Dispatch Supervisor
Department of the Navy - Command Navy Region Southeast (CNRSE)
01.2013 - 01.2014
Lead Dispatcher
Mancon, Inc
03.2008 - 01.2013
Public Relations Representative
Ed Marshall and Associates, International
01.2006 - 02.2008
Firefighter
New Orleans Fire Department
06.1998 - 12.2005
Infantryman
U.S. Marine Corp Reserves
08.1986 - 05.1993
Some College Coursework Completed -
Delgado Community College
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