Yvonne Giles
East London
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Highly effective and successful in all aspects of retail management.
Overview
31
31
years of professional experience
Work History
Office Manager
Modern Acupuncture
09.2017 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Owner and Operator
The Bridal House Of Charleston
01.2010 - 01.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to increase inventory
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to discover customer needs and analyze competitor trends.
Staff Accountant
First USA Bank
10.1989 - 10.1990
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
Education
Associate of Arts - Accounting
Goldey Beacom College
Wilmington, Delaware Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Customer Relations
- Billing
- Operations Management
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Office Manager
Modern Acupuncture
09.2017 - 01.2021
Owner and Operator
The Bridal House Of Charleston
01.2010 - 01.2016
Staff Accountant
First USA Bank
10.1989 - 10.1990
Associate of Arts - Accounting
Goldey Beacom College
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