Bathande Mbolambi

• Enhanced client satisfaction with timely communication and updates on claim status.
• Conducted appraisals for complex claims, utilizing expert knowledge in specialized fields to ensure accurate assessments and valuations.
• Improved efficiency by implementing streamlined procedures for claims handling and documentation management.
• Participated in cross-functional teams to review policies and procedures, resulting in improved operational efficiency across multiple departments within the organization.
• Physical/upfront assessment of claims.
• digital assessment of claims.
• contacting clients to schedule appointments and discussing claim outcome with the clients.
• Managing Large losses e.g fire claims and Catastrophe claims.
• managing clients expansions and managing clients complaints.
• managing/solving contractor workmanship complaints by clients.
• validating physical and desktop building claims.

site inspections:

• Take accurate pictures of the damage claimed for and compile accurate costing using approved rates.
• Evaluating the condition by assessing its structure,systems and components to ensure compliments with local building codes.
• conducting thorough physical inspections of buildings, including examining foundations, walls, roofs, plumbing, electrical systems, HVAC systems and exterior features.

code of compliance checks:

• Verifying that construction work adheres to relevant building codes and regulations, including zoning laws and safely standards.

Identifying defects:

• Detecting structural issues, water damage, pest infestation, fire hazards and other building defects.

Reporting findings:

• Documenting inspection findings in detailed report, including photographs and specific descriptions of identified problem.

Outcome discussion with clients:

• Discussing claims outcome with clients after completing the assessment on a recorded line.

• Delivered high-quality workmanship by overseeing all aspects of construction from start to finish.
• Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
• Increased productivity by implementing effective delegation strategies among team members.
• Accelerated project timelines through proficient use of tools, equipment, and machinery on the job site.