Avril Janine Peffer
Unemployed
East London
Summary
Dynamic professional with a proven track record in account management and negotiation, honed across roles at DMC Real People and Fochini Group. Excelled in enhancing customer service and compliance, demonstrating a goal-oriented mindset and adept problem-solving skills. Specialized in securing payments and managing customer accounts efficiently, significantly improving client satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Debt Collector
DMC Real People, OBCC
10.2015 - 01.2016
- Maintaining accurate, up-to-date customer account information
- Securing payment form debtors
- Handling a variety of customer service calls from people of all backgrounds
- Making outbound collection calls to debtors
- Maintaining appropriate and comprehensive records of all customer discussions.
General Clerk
DMC Real People
03.2011 - 11.2012
- Verification of clients application’s, looking for Fraudulent documentation, such as identity documents, bank statements and payslips
- Vetting client’s applications who apply for loans
- Vetting client’s affordability to make sure the client qualifies for the loan
- Responsible for compliance to NCR & NCA.
- Manage & update queries from branch.
General Clerk
DMC Real People, Department : Real Care
12.2011 - 08.2012
- Resolving with Ims queries relating to the application approval process
- Manage &update queries from branch
- Provide more than just information services seek to resolve the root cause
- Assist with incorrect rejections on Ims queries.
Sales Lady and Cashier
Fochini Group
10.2004 - 06.2005
- Dealing with customers and providing customer service
- Operating Till points
Education
High School Diploma -
John Bisseker High School
East London 01.1998 - 12.2003
Skills
Call center experience
Account management
Goal-oriented mindset
Negotiation
Client relations
Stress tolerance
Patience and persistence
Payment management
Account investigation
Training and teaching
Assertiveness
Collections best practices
Multitasking
Timeline
Debt Collector
DMC Real People, OBCC
10.2015 - 01.2016
General Clerk
DMC Real People, Department : Real Care
12.2011 - 08.2012
General Clerk
DMC Real People
03.2011 - 11.2012
Sales Lady and Cashier
Fochini Group
10.2004 - 06.2005
High School Diploma -
John Bisseker High School
01.1998 - 12.2003
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