Ashil Pillay

• Provide on-site and remote training to staff on our systems.
• Log and resolve tickets via a helpdesk system.
• Inverter and backup power systems to ensure uptime during outages.
• Make sure print stock is kept on par across all the sites. Order and replace printer drums and toners.
• Coordinate with external vendors and service providers when needed.
• Plan and execute IT-related projects, including network redesigns, new factory rollouts, and infrastructure upgrades.
• Keep accurate records of IT assets, licensing, and warranties.
• Maintain video surveillance servers and perform routine checks and footage retrieval done mostly by Yolie unless asked directly by directors.
• Design and deploy CCTV and access control systems across various sites with the assistance of the maintenance person for that particular site.
• Troubleshoot call quality issues and manage VoIP platform settings with help from Tenacit where applicable.
• Configure, deploy, and maintain VoIP telephones, extensions, and call routing.
• Perform first-line diagnostics on server environment issues and escalate unresolved matters to the appropriate server support channels for further investigation.
• Provide support for SQL databases, Exchange servers, and Syspro ERP.
• Administer and support Windows Server environments (2003–2019).
• Perform first-line diagnostics on server environment issues and escalate unresolved matters to the appropriate links support channels for further investigation.
• Monitor Ping plotter Dashboard of all National Glass sites.
• Manage & monitor Sabatier UNIFI system, tenant along with client devices.
• Manage & monitor National Glass system and client devices.
• Manage & monitor National Glass system filters and traffic monitoring tools.
• Configure and manage UBNT and other network devices to ensure optimal connectivity and performance.
• Maintain and upgrade network infrastructure, including switches, routers, firewalls, and cabling.
• Collaborate daily with software developers and mechanical engineers to provide real-time support for live production environments, including hardware troubleshooting and programming-related tasks.
• Install & maintain production printers.
• Install, update, and configure Windows OS (XP–11), MS Office (2007–365), and Linux systems.
• Manage user accounts, passwords, and permissions via Active Directory.
• Perform troubleshooting and diagnostics of desktops, laptops, printers, VoIP phones, and surveillance systems.
• Provide first- and second-line technical support for hardware, software, and network issues across 8 sites.
• IT Support & Maintenance Based offsite on behalf of Tenacit

I currently work with a wide range of clients, including logistics, industrial & automation, and supply chain organizations.
I provide IT hardware support for internal and external clients, as well as application queries.

I am responsible for procuring IT gear and assets for both internal and clients.
I use systems such as Office 365 and RMM technologies to deliver the best possible support to our clients in real-time.

• Junior Technical Support Engineer for BCX based in Kariega supporting the VWSA GROUP

• Installed/Managed IQ Enterprise Retail Software
• Printer troubleshooting. Worked with Canon, Samsung, Epson, Kyocera & HP model printers
• Office 365 setup & install
• Mail setup (Local & Cloud based)
• Windows 7 to 10 Upgrade
• NAS data backup setup & configuration
• Setup One drive backup of data
• Setting remote desktop to azure server connection
• Installed software, modified & repaired hardware and resolved technical issues
• Performed HP Notebook screen replacements
• Created Network topologies in buildings and performed cable installations.
• Researched, troubleshoot and resolve complex problems independently
• Technical support both telephonic, email and on-site.
• Provided onsite support and fixed issues relation to computers, tablets and phones.
• Https://www.linkedin.com/in/ashil-pillay-65488275/

• Doing consulting, estimates, hardware & software repairs on a freelance basis.
• Worked alongside Director Tony Cox.
• We worked on many callout jobs together.

• Worked Retail part-time at Bad Boyz fashion store in Mount RD

• Served international clients as a waiter & cocktail bartender

• Worked part-time as a cashier assistant for my Uncle at Chip N Dip on weekends