Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Annemarie Theron

Gqerberha

Summary

Fresh Department Manager at SPAR ALGOA FOODS, skilled in operational efficiency and food safety. Achieved significant sales growth through innovative merchandising strategies and enhanced vendor relationships. Cultivated a collaborative team environment, effectively resolving complex employee issues while maintaining high standards of customer service and compliance.

Accomplished retail professional prepared to lead dynamic fresh department. Proven ability to optimize operations and maintain high standards of product quality and presentation. Known for fostering collaborative team environments and delivering consistent results through adaptability and reliability. Expertise in inventory management and customer relations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Fresh Department Manager

SPAR ALGOA FOODS
10.2011 - Current
  • Led fresh department operations, ensuring compliance with food safety standards and quality control measures.
  • Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
  • Trained team members on best practices for inventory management and waste reduction techniques.
  • Analyzed sales trends to optimize product selection and pricing strategies for seasonal promotions.
  • Collaborated with suppliers to maintain optimal stock levels and improve product freshness.
  • Conducted regular audits of inventory processes, identifying areas for efficiency improvements and cost reductions.
  • Monitored department performance metrics, driving continuous improvement initiatives to achieve operational goals.
  • Championed an inclusive work environment that valued diversity among team members and encouraged open communication channels among all employees.
  • Improved operational efficiency by regularly evaluating processes for potential areas of improvement or optimization.
  • Cultivated strong vendor relationships to secure favorable pricing, timely deliveries, and consistent product quality.
  • Reduced waste by closely managing perishable inventory levels and implementing proper stock rotation practices.
  • Ensured compliance with local health regulations through diligent monitoring of product handling practices and sanitation protocols.
  • Oversaw performance metrics, taking appropriate corrective actions when necessary to achieve desired results.
  • Boosted sales through strategic merchandise displays and attractive visual presentations.
  • Promoted a safe work environment with thorough adherence to company safety policies and procedures.
  • Developed comprehensive schedules for staff coverage, effectively balancing workload demands with employee availability.
  • Maintained compliance with health code standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Led cross-functional teams to streamline operations, resulting in improved workflow efficiency.
  • Streamlined inventory management for optimal product availability and freshness.
  • Managed department budget, ensuring cost-effective operations while maintaining high-quality standards.
  • Facilitated smooth transitions during seasonal changes in merchandise offerings by proactively planning ahead for shifting inventory needs.
  • Coordinated cross-departmental initiatives to support overall store objectives while maximizing the fresh department''s contributions.
  • Enhanced team performance by providing ongoing coaching, training, and professional development opportunities.
  • Built lasting customer relationships through attentive service delivery that consistently exceeded expectations.
  • Collaborated with store management to develop strategies for driving department success and overall store growth.
  • Implemented innovative marketing techniques to drive customer engagement and increase brand awareness.
  • Optimized product assortment based on customer preferences, leveraging data analytics to inform decision-making processes.
  • Purchased new inventory according to expected regular and holiday demand.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Hts Newton T.H.S
Gqeberha

Skills

  • Food safety
  • Stock rotation
  • Staff training
  • Food safety standards
  • Waste reduction
  • Pricing strategy
  • Department operations
  • Menu planning
  • Coordinating schedules
  • Product purchasing
  • Hygiene standards
  • Sales and profits
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Active listening
  • Team leadership
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Customer relations
  • Team building
  • Task prioritization
  • Scheduling and coordinating
  • Self motivation
  • Managing operations and efficiency
  • Customer relationship management
  • Employee training
  • Recruitment and hiring
  • Goal setting
  • Professionalism
  • Good judgment
  • Staff management
  • Quality control
  • Employee coaching and mentoring
  • Schedule management
  • Crisis management
  • Documentation and reporting
  • Setting production goals

Additional Information

Date of Birth-21 May 1990

Marital Status-Married

Car lisecence-I have a valid car lisecence

Nationality-South African

Contact number-076 471 9660

or my husband Quinton Theron- 082 468 1473

I.D Number -900521 0052 080

Gender-Female

Health-Excellent

not a smoker /also don't drink

Dependants-Two kids ,a boy(6years) and girl(4years)



I started to work at a very young age in 2008 I was 17 years old i just matriculated and started as a cashier,then a admin clerk ,order clerk and then a floor manager in 2011 and in 2018 a Fresh service department manager till current 2025 with extra duties for one year now as a( acting store manager)


I would like to describe myself i am very loyal, respect full ,hardworking and honest i have a big heart and a soft side but i can be firm and respect staff ,i believe to earn respect and trust from staff you must treat staff with respect first and they will respect you in return ,but you must still be firm so that they know who is in charge ,i also believe when giving out instructions inspect what instructions have been given or the work wont be done ,hold staff accountable ,i have worked for a lot of different owners and i learned a lot from each one over the years.

I am willing to learn and be taught anything ,I am not lazy and I would accept any challenge given to me.

I will also finish a task at hand before leaving for my shift.


Being the Fresh Manager for 4 different departments this includes Hmr ,Bakery ,Butchery and Fruit and Veg at my current job,with no supervisors in any of my departments i do the following in each department .

I have sigma training on the Spar system.

Shifts per department

Leave planning per department

Production planning per department

Ordering per department

Food Safety per department

Weekly service department stocktakes.

I also do floor walks currently and advise the floor managers what area's need attention and report on stock levels.


I am also involved in Hr matters example the disciplining of the staff ,doing disciplinary hearings,monthly staff meetings and the EE meetings.

I also do weekly service department stocktakes i do the whole stock take by myself with my teams counting for me

i do the downloading and capturing ,analyzing the stocktake sheets,then the Red Redport to analyze Gp's achieved for the week.

I have also been part of two Annual Stocktakes for the entire store.

I also do staff shift scheduling for the month where i plan monthly staff rosters for 8 departments currently.

I also do staff leave schedules ,i also do the work interviews for the new staff.And i also renew and do staff contracts for new employee's.


References

Chanelle

072 725 8241

Dion

084 805 3395


Timeline

Fresh Department Manager

SPAR ALGOA FOODS
10.2011 - Current

High School Diploma -

Hts Newton T.H.S

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Annemarie Theron