Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Training
Cursos
Aptitudes
Software
Timeline
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Andrés Narváez Cruz

Andrés Narváez Cruz

Master's In Cybersecurity / Telecommunications Engineer
La Gasca

Summary

Professional management engineer with proven expertise in optimizing processes and driving operational efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and resource allocation. Reliable and results-driven with keen ability to foster productive team environments.

Overview

6
6
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Network Quality Management Engineer

Otecel SA
08.2024 - 08.2025
  • Facilitated communication between departments to promote collaboration and knowledge sharing among team members.
  • Implemented quality control measures, resulting in improved product offerings and increased customer satisfaction.
  • Commissioning of the 4G Femtocells project for indoor mobile service.

Quality Supervisor

Rhelec Ingeniería
05.2023 - 07.2024
  • Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
  • Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
  • Ensured successful project delivery by establishing clear goals, assigning responsibilities, and monitoring progress throughout all stages of execution.

FTTX Implementation Supervisor Report - Huawei

Adecco Iberia
03.2023 - 10.2023
  • Supervision of contractor personnel for Claro's FTTX project.
  • Management of F.O. equipment (OTDR, Power Meter, OLT Huawei)
  • Field support for Huawei.

Operations and Maintenance Supervisor

Rhelec Ingeniería
10.2022 - 02.2023
  • Supervisor for SCPI (Telefónica) and Fiber Optics (Claro) projects.
  • Management and review of reports for the client.
  • Management and support for incident response in conjunction with technical staff.

Service Desk Operator

Rhelec Ingeniería
07.2019 - 09.2022
  • Management of monitoring systems (NetAct, U2000, SIAE, I-Master)
  • Remote support for telecommunications projects (NOC)
  • Analysis and handling of events and incidents.

Education

Master of Computer Applications - Cibersecurity

Universidad Internacional De La RIOJA UNIR
España
05.2001 -

Bachelor of Engineering Technology - Electronics And Telecommunications

Universidad De Las Fuerzas Armadas ESPE
09.2022

Bachillerato Técnico - Electricidad y Electrónica

Colegio Técnico Salesiano Don Bosco
Quito
01.2012

Skills

Leadership

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Certification

ISO/IEC 27001:2022 Internal Auditor ene 2025 Certiprof ID: CLPSFFFQSYD-ZJKSKSGZQ-XTRYMHTYTX

References

Ing. Xavier Meza, 0992930125, Telefonica, Quito - Ecuador

Ing. Dayana Ruano, 0994165518‬, Puntonet SA, Quito - Ecuador

Ing. Daniel Terán, 0987212183, COHECO, Quito - Ecuador

Ing. Andres Proaño Benitez, 0987003815, Empresa Eléctrica Quito, Quito -  Ecuador

Ing. Rodrigo Cajo, 0992721148, Ecuador

Accomplishments

  • Publication "Design and Development of an Assisted Ball Positioning System for Soccer Matches with an HBBTVServer Integrated to a Haptic TVGloveAccessible to Visually Impaired People" Applications and Usability of Interactive TV / Springer - 2022
  • Publication display stand: “Sistema asistido de un posicionamiento de un balón en partidos de fútbol con un servidor HBBTV integrado a un guante háptico de TV accesible para personas con deficiencia visual” X iberoamerican Conference on Applications and Usability of interactive TV – jAUTI2021 - 2021
  • Recognition for the highest score in the annual performance evaluation Rhelec Ingeniería Cia. Ltda. - 2020
  • Huawei ICT Competition - Top 50th finalist (2019) HUAWEI TECHNOLOGIES - 2019

Training

  • Fundamentos del técnico en redes de fibra óptica - UDEMY 2021
  • Jurado en la I Olimpiada Tecnológica sobre “Comunicaciones Inalámbricas” Unidad Educativa Particular “Marques de Selva Alegre” 2019
  • Asistente Conferencia WiCOM Talent Search WICOM Energy Grup- ESPE 2015
  • Programación Arduino Centro de Educación Continua – ESPE 2015
  • Asistente Conferencia “ESPE INVESTIGA 2014” Universidad de las Fuerzas Armadas - ESPE 2014

Cursos

  • Programa de especialización ISO 27001: 2022 jul 2024 Hacker Mentor
  • Curso de programación en Python dic 2022 UNIR Universidad Internacional de La Rioja.
  • Ethical Hacking | Red Team 2da edición 2022 Academia de Ciberseguridad Hacker Mentor
  • “CISCO-CCNA 2, R&S: Principios básicos de routing y /switching” 2018 Cisco Networking Academy, ESPE
  • “CISCO-CCNA 1, Routing and Switching: Introducción a Redes” 2017 Cisco Networking Academy, ESPE

Aptitudes

  • Proficiency in Microsoft Office 365
  • Quick problem solving
  • Proficiency in programming languages - Python, Java
  • Proficiency in monitoring tools - U2000, NetAct, Xirio
  • Knowledge of MPLS networks
  • Power BI
  • Incident management (Telecommunications / Cybersecurity)

Software

Office

Autocad

Network managers

Timeline

Network Quality Management Engineer

Otecel SA
08.2024 - 08.2025

Quality Supervisor

Rhelec Ingeniería
05.2023 - 07.2024

FTTX Implementation Supervisor Report - Huawei

Adecco Iberia
03.2023 - 10.2023

Operations and Maintenance Supervisor

Rhelec Ingeniería
10.2022 - 02.2023

Service Desk Operator

Rhelec Ingeniería
07.2019 - 09.2022

Master of Computer Applications - Cibersecurity

Universidad Internacional De La RIOJA UNIR
05.2001 -

Bachelor of Engineering Technology - Electronics And Telecommunications

Universidad De Las Fuerzas Armadas ESPE

Bachillerato Técnico - Electricidad y Electrónica

Colegio Técnico Salesiano Don Bosco

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Andrés Narváez CruzMaster's In Cybersecurity / Telecommunications Engineer