Andrés Guarderas
Licenciado en Negocios Multilíngües y Relaciones Internacionales
Quito
Summary
Accomplished International Relations and Business equipped with 3 years of diverse and progressive experience in administration and customer relationship. Detail oriented and data driven person. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams. Actively learning and developing new skills for different job opportunities.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Administrator - Business Operations
Diamond Dreams SA
Quito, Ecuador
03.2021 - Current
- Anticipated and prepared required materials for meetings.
- Served as executive staff liaison to several committees.
- Implemented business initiatives to optimize day-to-day operations.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Developed strategic plans and initiatives.
- Managed day-to-day development issues.
- Spearheaded marketing initiatives.
- Gave presentations on Customer Service.
- Managed staff of 10 people managing efficient restaurant operations.
- Reconciled business and creative needs.
- Oversaw process improvement initiatives.
- Executed training programs.
- Deal with customer service issues.
- Social media, Facebook ads, user experience.
- Human Resources activities in hiring new employees for different company areas
Office Assistant
CanadaSi Sociedad Civil y Comercial
Quito, Ecuador
06.2020 - 11.2020
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed presentations and generated reports to facilitate office operations.
- Completed clerical tasks such as filing, copying and distributing mail.
- Strategically distributed administrative tasks amongst interns and provided guidance to promote performance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Interns selection based on skills and experience regard the company needs.
- Preparation of visa application drafts for employees, students and spousals.
Barista
Diamond Dreams SA
Quito, Ecuador
02.2019 - 03.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Updated specials board display to boost sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Office Assistant Intern
Dirección de Relaciones Internacionales de la PUCE
Quito, Ecuador
03.2019 - 07.2019
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Researched subjects at behest of staff to develop information and collate data.
- Developed correspondence letters, memos and emails.
- Maintained status reports for client projects.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Input information into customer relationship management software and pulled reports for use in marketing.
- Sorted, organized and maintained files.
- Took meeting notes and compiled paperwork to support department.
- Collaborated with team to optimize workflow and achieve objectives.
- Assisted with projects by applying strong analytical skills and studies.
- Researched and reviewed information in support of daily objectives.
- Liaised with clients to assess needs and responded to inquiries.
- Analysis for the implementation of international instruments for teachers and students.
- Student and teacher assessment for international exchange programs
Office Assistant Intern
Centro de los Derechos Humanos PUCE
Quito, Ecuador
01.2016 - 02.2016
- Researched subjects at behest of staff to develop information and collate data.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Completed research, compiled data and assisted in timely reporting.
- Type drafts of legal documents such as, Amicus Curiae
Education
Bachelor in Business and International Relations - International Business
Pontificia Universidad Católica del Ecuador´
Quito 02.2016 - 06.2021
M.D. - Digital Business
Universidad Europea de Madrid
Madrid 11.2022 - Current
Skills
Fluent in English
Fluent in French
Managing multiple projects
Operations management
Team recruiting
Marketing strategy
Negotiation
Business plan development
Driving continuous improvement
Timeline
M.D. - Digital Business
Universidad Europea de Madrid
11.2022 - Current
Administrator - Business Operations
Diamond Dreams SA
03.2021 - Current
Office Assistant
CanadaSi Sociedad Civil y Comercial
06.2020 - 11.2020
Office Assistant Intern
Dirección de Relaciones Internacionales de la PUCE
03.2019 - 07.2019
Barista
Diamond Dreams SA
02.2019 - 03.2020
Bachelor in Business and International Relations - International Business
Pontificia Universidad Católica del Ecuador´
02.2016 - 06.2021
Office Assistant Intern
Centro de los Derechos Humanos PUCE
01.2016 - 02.2016