Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrés Guarderas

Licenciado en Negocios Multilíngües y Relaciones Internacionales
Quito

Summary

Accomplished International Relations and Business equipped with 3 years of diverse and progressive experience in administration and customer relationship. Detail oriented and data driven person. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams. Actively learning and developing new skills for different job opportunities.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Administrator - Business Operations

Diamond Dreams SA
Quito, Ecuador
03.2021 - Current
  • Anticipated and prepared required materials for meetings.
  • Served as executive staff liaison to several committees.
  • Implemented business initiatives to optimize day-to-day operations.
  • Facilitated fast-paced and dynamic entrepreneurial environment.
  • Developed strategic plans and initiatives.
  • Managed day-to-day development issues.
  • Spearheaded marketing initiatives.
  • Gave presentations on Customer Service.
  • Managed staff of 10 people managing efficient restaurant operations.
  • Reconciled business and creative needs.
  • Oversaw process improvement initiatives.
  • Executed training programs.
  • Deal with customer service issues.
  • Social media, Facebook ads, user experience.
  • Human Resources activities in hiring new employees for different company areas

Office Assistant

CanadaSi Sociedad Civil y Comercial
Quito, Ecuador
06.2020 - 11.2020
  • Interacted with customers by phone, email or in-person to provide information.
  • Verified accuracy of business records by consistently updating customer information.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Developed presentations and generated reports to facilitate office operations.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Strategically distributed administrative tasks amongst interns and provided guidance to promote performance.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Supported staff on special assignments and ad hoc projects.
  • Interns selection based on skills and experience regard the company needs.
  • Preparation of visa application drafts for employees, students and spousals.


Barista

Diamond Dreams SA
Quito, Ecuador
02.2019 - 03.2020
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Updated specials board display to boost sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Office Assistant Intern

Dirección de Relaciones Internacionales de la PUCE
Quito, Ecuador
03.2019 - 07.2019
  • Answered incoming phone calls and transferred to staff members or provided requested information.
  • Researched subjects at behest of staff to develop information and collate data.
  • Developed correspondence letters, memos and emails.
  • Maintained status reports for client projects.
  • Proofread papers, letters and marketing materials to identify mistakes for quality control.
  • Input information into customer relationship management software and pulled reports for use in marketing.
  • Sorted, organized and maintained files.
  • Took meeting notes and compiled paperwork to support department.
  • Collaborated with team to optimize workflow and achieve objectives.
  • Assisted with projects by applying strong analytical skills and studies.
  • Researched and reviewed information in support of daily objectives.
  • Liaised with clients to assess needs and responded to inquiries.
  • Analysis for the implementation of international instruments for teachers and students.
  • Student and teacher assessment for international exchange programs

Office Assistant Intern

Centro de los Derechos Humanos PUCE
Quito, Ecuador
01.2016 - 02.2016
  • Researched subjects at behest of staff to develop information and collate data.
  • Proofread papers, letters and marketing materials to identify mistakes for quality control.
  • Completed research, compiled data and assisted in timely reporting.
  • Type drafts of legal documents such as, Amicus Curiae


Education

Bachelor in Business and International Relations - International Business

Pontificia Universidad Católica del Ecuador´
Quito
02.2016 - 06.2021

M.D. - Digital Business

Universidad Europea de Madrid
Madrid
11.2022 - Current

Skills

Fluent in English

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Timeline

M.D. - Digital Business

Universidad Europea de Madrid
11.2022 - Current

Administrator - Business Operations

Diamond Dreams SA
03.2021 - Current

Office Assistant

CanadaSi Sociedad Civil y Comercial
06.2020 - 11.2020

Office Assistant Intern

Dirección de Relaciones Internacionales de la PUCE
03.2019 - 07.2019

Barista

Diamond Dreams SA
02.2019 - 03.2020

Bachelor in Business and International Relations - International Business

Pontificia Universidad Católica del Ecuador´
02.2016 - 06.2021

Office Assistant Intern

Centro de los Derechos Humanos PUCE
01.2016 - 02.2016
Andrés GuarderasLicenciado en Negocios Multilíngües y Relaciones Internacionales