Andrés Eduardo Jadán Urdiales
Human Resources - VRI/OPI
Cuenca
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Work History
VRI/OPI
Globo
01.2025 - Current
- Taking and answering calls for clients in Canada, the United Kingdom, the United States, and elsewhere, in the areas of health insurance, auto insurance, legal matters, customer service, law enforcement, local governments, and all areas of medicine.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
VRI/OPI
Voice
08.2022 - 05.2025
- Taking and answering calls for clients in Canada, the United Kingdom, the United States, and elsewhere, in the areas of health insurance, auto insurance, legal matters, customer service, law enforcement, local governments, and all areas of medicine.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Human Resources Manager
BlueLingual
01.2024 - 03.2025
- Oversee various aspects of the employee life cycle within the organization.
- Manage recruitment, onboarding, training, labor relations, and compliance with labor laws and company policies.
- Project leader for ai based automation of some standard procedures to improve productivity and lessen the hiring process times.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
VRI - OPI Interpretation
InterpretiA - Megonetworks
01.2022 - 12.2022
- Receiving and making calls primarily for clients in the U.S. and Canada in the areas of public and social services, auto insurance, health insurance, law enforcement, finance and banking, among others.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Medical and Legal VRI - OPI
Multilingual Int
01.2021 - 12.2022
- Taking and making calls for clients in the U.S. in the areas of medicine, legal services, public and social services, auto insurance, health insurance, law enforcement, court proceedings, and more.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Logistics Team Leader
Loja Car
01.2019 - 12.2021
- Purchasing, logistics, and industrial safety department, various services.
- Coordinator of national purchasing and imports of office supplies and spare parts.
- Inventory management, asset management, industrial safety logistics, sales collaboration, and customer service.
- Enhanced customer satisfaction with timely order processing, shipment tracking, and communication updates.
- Improved supply chain efficiency by implementing cost-effective transportation and delivery strategies.
- Established positive vendor relationships for reliable product sourcing and optimal pricing negotiation.
- Collaborated with sales teams to accurately forecast demand patterns, adjusting inventory levels accordingly for maximum availability without excess stockholding costs.
Call Center
JEP Cooperative
01.2019 - 12.2019
- Portfolio recovery agent, debt collector, customer service.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant laws and guidelines governing call center operations.
- Assisted in the development of call center budgets, monitoring expenses and identifying opportunities for cost savings.
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to credit card inquiries and concerns.
- Exceeded performance metrics consistently, contributing to the overall success of the call center team.
Sales Supervisor
El Artesano
04.2009 - 01.2014
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled appointment setting for b2b clients.
- Boosted sales by implementing effective training programs for new and existing employees.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Arts - International Studies, Human Behavioral Studies
01.2014 - 01.2018
Master of Arts - Big Data, Human Resources and Workplace Well-being Management
05.2024 - Current
Bachelor of Arts - English Language And Literature
05.2010 - 01.2013
High School Diploma -
05.2001 - 01.2008
Skills
Staff management
Recruitment
Leadership development
Employee relations
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Logistics planning
HR policies and procedures
HR leadership
Excellent communication
Professional References
- Ms. Pamela Peralta, Senior Team Coordinator, VOYCE, pamela.peralta@voyceglobal.com
- Eng. Julio Alvarez, Chief of Operations, BlueLingual, julio.alvarezm@bluelingual.com
Areas Of Application
- International Organizations
- Social and Cultural Research
- Museum Field
- Implementation of new technologies
- Policy Consulting and Analysis
- Internationalization for the fields of education
- Education and Training
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Certification
HIPAA