ANDREA HINOJOSA
Puerto Ayora,P
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Receptionist, Accounts Receivable
HOTEL SOL Y MAR
Galapagos, Puerto Ayora
06.2023 - Current
- Greeted and welcomed visitors, customers, and vendors in a professional manner.
- Answered incoming calls in a courteous and timely manner.
- Maintained accurate records of all accounts receivable transactions.
- Processed customer payments accurately and promptly.
- Provided excellent customer service to internal and external clients.
- Balanced daily cash receipts on a consistent basis.
- Resolved billing discrepancies in an efficient and effective manner.
- Prepared bank deposits according to company policies and procedures.
- Handled confidential information with discretion and professionalism.
- Managed multiple tasks simultaneously while meeting deadlines.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Administrative Coordinator
SOST S.A.
PICHINCHA, QUITO
02.2019 - Current
- Prepared detailed reports and presentations for executive staff.
- Created expense reports using company software applications.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Proofread correspondence before sending out on behalf of the executive team.
- Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Drafted proposals for executives to secure new business opportunities.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Trustee Administrator
HEIMDALTRUST SA
PICHINCHA, QUITO
11.2017 - 02.2019
- Reviewed trust documents and advised trustees on the legal requirements of their duties.
- Monitored trustee performance to ensure compliance with applicable laws, regulations, and policies.
- Developed and implemented strategies for managing complex trust administration matters.
- Maintained records of trust assets and transactions in accordance with applicable laws and regulations.
- Coordinated with other departments to ensure timely resolution of issues related to trusts.
- Researched case law and consulted with attorneys when needed to resolve trust-related disputes or questions.
- Conducted due diligence reviews of potential investments for the benefit of the trust's beneficiaries.
- Processed payments associated with trusts such as rent, taxes, insurance premiums.
- Ensured all necessary documents were filed correctly with state agencies as required by law.
- Answered clients' questions about purposes and details of financial plans and strategies.
- Recommended strategies to clients to help achieve financial goals.
- Expertly managed client portfolios to maximize returns and maintain risk tolerances.
Trust Administrative Assistant
FIDEVAL SA
PICHINCHA, QUITO
11.2017 - 02.2019
- Responded to inquiries from clients and third parties regarding trust accounts.
- Prepared and maintained account documents, including trusts, wills, deeds, and other estate planning documents.
- Processed incoming payments for trust accounts.
- Assisted with the preparation of monthly financial statements for trust accounts.
- Coordinated transfers of assets between trust accounts as required by clients or trustees.
- Ensured compliance with applicable laws, regulations, and internal policies concerning trusts.
- Provided support to Trust Officers in their daily activities related to managing trust accounts.
- Communicated regularly with clients regarding changes or updates to their trust accounts.
- Handled confidential matters relating to trusts and estates in a discreet manner.
- Performed administrative duties such as filing, scanning documents, photocopying materials.
- Organized meetings between trustees and beneficiaries when necessary.
Education
BBA -
UNIVERSIDAD DE LOJA - UNL
QUITO08-2018
Skills
- Account Reconciliations Proficiency
- Cash Register Operations
- Time Management Skills
- Data Entry And Management
- Customer Relations Skills
- Customer Engagement
- Customer Service And Assistance
- Account And Revenue Tracking
- Complaint Resolution
- Due Diligence
- Administrative Support
- Document Control
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Upper Intermediate (B2)
B2
Affiliations
Hobbies and Interests:
- Blogging
- Designing
- Learning a language
- Jumper Training (Jumper Academy Instructor)
Timeline
Receptionist, Accounts Receivable
HOTEL SOL Y MAR
06.2023 - Current
Administrative Coordinator
SOST S.A.
02.2019 - Current
Trustee Administrator
HEIMDALTRUST SA
11.2017 - 02.2019
Trust Administrative Assistant
FIDEVAL SA
11.2017 - 02.2019
BBA -
UNIVERSIDAD DE LOJA - UNL
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