Andrea Canizares
Collage Student
London ,England
Summary
Proven to enhance guest satisfaction and engagement, I leveraged my adaptability and effective communication skills at Hotel Selina to lead teams towards excellence. Specializing in customer service and problem-solving, I significantly improved operational efficiency and safety standards, achieving top ratings and repeat business across diverse roles. Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Motivate. Waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Dedicated Photographer exhibiting true love for craft, art and science of photography process. Seasoned professional at using camera lenses, controls and composition to capture stunning results. Consistently enhancing creative insight through projects and professional workshops.
Overview
2
2
years of professional experience
Work History
Dog Walker
Neighbours
04.2022 - Current
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Provided dog with water for adequate hydration on longer walks.
Social Media Manager
Healthy Snacks.ec
08.2021 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased brand awareness by developing and implementing effective social media strategies.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Analyzed and reported social media and online marketing campaign results.
Dog Walker
Neighbours And Family Members
01.2018 - Current
- Provided dog with water for adequate hydration on longer walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Kept records of all activities to keep owners fully informed on pet exercise and training progress.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
Waitress
Miccho Cana Bakery Shop
07.2023 - 09.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Babysitter
Marianela Iniguez
01.2018 - 06.2023
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Babysitter
Martin Zenn
01.2018 - 06.2023
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Babysitter
Cristina Pauta
01.2018 - 06.2023
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Reassured children when upset providing emotional support and stability.
- i been babysitting 8 families during 2018-2023
Waitress Supervisor
Hotel Selina
01.2023 - 04.2023
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Psychology Assistant
Hospital Del Rio
10.2022 - 01.2023
- Developed rapport with diverse patients by employing active listening skills and displaying genuine empathy during sessions.
- Collaborated with psychologists to develop personalized treatment plans for better patient outcomes.
- Conducted in-depth psychological assessments, contributing to accurate diagnoses and appropriate interventions.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of psychology.
- Streamlined office operations through efficient scheduling of appointments and coordination of case files.
- Assisted with the development of psychometric testing materials, enhancing diagnostic accuracy across client populations.
- Assisted in the implementation of cognitive-behavioral therapies for improved mental health management.
Airbnb Cleaning
Hotel Casa Blanca Owner Jackeline Samaniego
01.2022 - 10.2022
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
English Tutor
Alborada Highschool
09.2021 - 03.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Implemented creative teaching strategies like role-playing conversations or using multimedia resources, resulting in increased student interest in the subject matter.
- Developed student confidence through positive reinforcement strategies.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
Medical Equipment Repairer and Cleaner
Dr.Andres Iniguez
04.2021 - 12.2021
- Minimized risk factors associated with cross-contamination from improperly sanitized tools or instruments through strict adherence to infection control protocols during repairs or maintenance tasks.
- Expedited completion of urgent repair requests, minimizing negative impacts on patient care delivery schedules.
- Assisted in budget management by recommending cost-effective solutions for equipment repairs and replacements.
- Proactively identified opportunities to improve departmental procedures, advocating for changes that led to increased efficiency and reduced costs.
- Contributed to a safer hospital environment by promptly addressing any potential hazards related to malfunctioning medical equipment.
- Supported healthcare staff by providing timely training on the proper usage and handling of medical equipment.
Waitress
La Compania Bar
07.2020 - 09.2020
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Tribe Co-working Space for Entrepreneurs
Claudia Cambisaca
06.2019 - 01.2020
- Reduced time spent on manual tasks by leveraging automation software for data entry, reporting, and analysis functions.
- Contributed to the overall growth of the company by identifying areas for improvement in trace agent workflows and offering constructive feedback.
- Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.
- Increased success rates in locating assets by utilizing advanced investigative techniques and tools.
- Accelerated resolution times for complex cases by diligently researching and analyzing data from multiple sources.
- Strengthened client trust in our services through prompt response times for all inquiries and consistent follow-up on open cases.
- Enhanced client satisfaction by efficiently resolving trace requests and providing timely updates.
- Consistently met or exceeded performance metrics by balancing speed with thoroughness in research and analysis tasks.
- Demonstrated expertise in utilizing a range of resources to locate hard-to-find information related to asset tracing efforts.
- Worked closely with other departments to ensure seamless coordination when additional support was needed in locating or verifying information.
Education
High School Diploma -
Cedfi High School
Cuenca, Ecuador07.2023
Skills
Basic Animal Care
Languages
Spanish
Native language
English
Advanced
C1
Italian
Upper intermediate
B2
German
Intermediate
B1
Portuguese
Upper intermediate
B2
Interests
Creative writing
Photography
Travel
Dance
Art
Marketing
Psycology
Cooking
Aerial dance
Swimming
Social media manager
Timeline
Waitress
Miccho Cana Bakery Shop
07.2023 - 09.2023
Waitress Supervisor
Hotel Selina
01.2023 - 04.2023
Psychology Assistant
Hospital Del Rio
10.2022 - 01.2023
Dog Walker
Neighbours
04.2022 - Current
Airbnb Cleaning
Hotel Casa Blanca Owner Jackeline Samaniego
01.2022 - 10.2022
English Tutor
Alborada Highschool
09.2021 - 03.2022
Social Media Manager
Healthy Snacks.ec
08.2021 - Current
Medical Equipment Repairer and Cleaner
Dr.Andres Iniguez
04.2021 - 12.2021
Waitress
La Compania Bar
07.2020 - 09.2020
Tribe Co-working Space for Entrepreneurs
Claudia Cambisaca
06.2019 - 01.2020
Dog Walker
Neighbours And Family Members
01.2018 - Current
Babysitter
Marianela Iniguez
01.2018 - 06.2023
Babysitter
Martin Zenn
01.2018 - 06.2023
Babysitter
Cristina Pauta
01.2018 - 06.2023
High School Diploma -
Cedfi High School
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