Summary
Overview
Work History
Education
Skills
Timeline
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Anastasia Myasnikova

Economy
Quito

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in [Type] industry. Hardworking, disciplined and reliable manager with demonstrated record of success.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer Service Coordinator

AIST Consulting
05.2024 - 07.2025
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Worked with English and Russian speaking customers, located in USA
  • Helped drivers (customers) to completed all nesessary HR documentation and medical screening
  • Coordinated with different transportation companies regarding different HR questions
  • Completed daily reports

Real Estate Agent

Sament Real Estate
10.2023 - 05.2024
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Collections Agent

DAMAC Properties
03.2023 - 10.2023
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.

Hotels Reservation Agent

Emerging Travel Group
05.2022 - 02.2023
  • Managed large call volumes, maintaining professionalism and attention to detail under pressure.
  • Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
  • Streamlined reservation processes for increased efficiency and reduced booking errors.

Education

Economy And Business Managament

Russian Plekhanov University of Economy
Moscow
05-2015

Skills

Customer service excellence

CRM software

Documentation skills

Call center experience

Payment processing

Account management

Microsoft outlook, word, and Excel

Customer relations

Timeline

Customer Service Coordinator

AIST Consulting
05.2024 - 07.2025

Real Estate Agent

Sament Real Estate
10.2023 - 05.2024

Collections Agent

DAMAC Properties
03.2023 - 10.2023

Hotels Reservation Agent

Emerging Travel Group
05.2022 - 02.2023

Economy And Business Managament

Russian Plekhanov University of Economy

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