ANA LUISA FARFAN
Voorhees, NJ
Summary
Achieved exceptional customer satisfaction at American Call Center by leveraging critical thinking and effective communication. Fostered loyalty through personalized support, significantly enhancing client relationships. Streamlined processes and collaborated on building long term relationships.
Overview
22
22
years of professional experience
Work History
CUSTOMER SERVICES COORDINATOR
AMERICAN CALL CENTER
03.2001 - 07.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Streamlined communication channels for increased efficiency and better customer service experience.
Education
Marketing Technician - Marketing
10.1985
High School Diploma -
02.1983
School Degree -
02.1977
Skills
- Customer focus
- Effective communication
- Complaint Handling
- Critical Thinking
- Customer Relations
- Follow-up skills
- Active Listening and empathy
- Problem-solving abilities
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
CUSTOMER SERVICES COORDINATOR - AMERICAN CALL CENTER
03.2001 - 07.2023
Universidad Laica Vicente Rocafuerte - Marketing Technician, Marketing
Liceo Panamericano - High School Diploma,
Escuela Moderna Sergio Perez - School Degree,
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