Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

ANAIS CAMPBELL

Cincinnati

Overview

10
10
years of professional experience

Work History

Gift Officer

Maryland SPCA
Baltimore
04.2024 - Current
  • Designed and implemented a donor visibility program, improving transparency and recognition for contributors, enhancing customer relationships.
  • Leveraged CRM systems (e.g., Salesforce) and data analytics to streamline workflows, optimize donor engagement strategies, and drive decision-making.
  • Managed multi-channel campaigns (e.g., direct mail), including donor segmentation, personalized messaging, and performance analysis, increasing retention rates.
  • Conducted analysis of fundraising data, providing actionable insights to inform strategic goals.

Customer Service Support Manager

Tropical Birding Tours
Baltimore
04.2020 - 03.2024
  • Led customer success operations, optimizing processes and policies to deliver exceptional client support.
  • Designed a Supervisor Training Program covering performance metrics (KPIs), systems, and coaching to strengthen leadership capabilities.
  • Hired and managed a team, achieving measurable improvements in customer satisfaction metrics and service delivery.
  • Improved workflows by standardizing documentation, training materials, and process reporting, enabling efficient scaling.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Marketing Advisor

Capturing Nature Wildlife
Remote
05.2015 - 03.2020
  • Developed and executed data-driven marketing strategies, exceeding revenue and sales performance goals.
  • Leveraged customer insights and behavior to refine engagement tactics, boosting client acquisition and retention.
  • Developed and implemented promotional plans targeting key audiences.

Education

IT Support Professional Certificate -

Google
Baltimore, MD

Bachelor of Science - Cybersecurity & Information Assurance

Western Governors University
Baltimore, MD

Skills

  • SQL
  • Microsoft Excel
  • CSS
  • Salesforce
  • CRM
  • KPI tracking and reporting
  • Project Implementation
  • Cross-functional team coordination
  • Leadership
  • Tableau
  • Workflow optimization
  • Customer retention strategies

Leadership Experience

Princeton University Press

Copywriter and Editor

Assisted in writing and editing Habitats of the World: A Field Guide, ensuring accuracy and cohesion for the first global guide to major habitats.

Timeline

Gift Officer

Maryland SPCA
04.2024 - Current

Customer Service Support Manager

Tropical Birding Tours
04.2020 - 03.2024

Marketing Advisor

Capturing Nature Wildlife
05.2015 - 03.2020

IT Support Professional Certificate -

Google

Bachelor of Science - Cybersecurity & Information Assurance

Western Governors University

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ANAIS CAMPBELL