Amber Walters
Branch Advisor -(FAIS)
East London
Summary
I am a God-Fearing individual who is highly motivated and a true dedicated banking professional with a strong foundation in retail banking. Seeking to leverage 7 years of banking experience and continuous growth within First National Bank to expand expertise and contributions. I Started my career in 2017 as a Letsema learner, rapidly progressing to a branch advisor role,demonstrating adaptability, passion, and commitment to delivering excellent customer service.My aspiration is to further grow and develop within my field,exploring new opportunities to expand my skill set,take on new challenges and contribute to business success,whilst embodying Firstrand Values.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Branch Advisor(FAIS)
First National Bank
East London
11.2022 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Enhanced personal skills and knowledge through continuous professional development, elevating personal service quality.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Acquiring business externally,in my private capacity to assist with meeting targets for our branch.
- Contributed to sales growth by upselling and cross-selling products and services based on individual customer needs.
MULTISKILLED CONSULTANT
first national bank
01.2018 - 11.2022
- Administration-Assisting with balancing of Treasury and entries on system
- Assisting clients with banking requirements under first registration
- Teller – taking in cash, deposits and withdrawals, cheque encashment and deposits
- ATM Custodian– Ensuring ATM Availability by clearing and loading money in ADT machines.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
client service representative
first national bank
01.2017 - 01.2018
- Greeting clients, Assisting clients with electronic banking, referring clients to the correct channels and queues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Receptionist
Buffalo car paints
1 2016 - 1 2017
- Taking calls, quoting clients, making sure stock is counted and correct
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Liaised with owner to coordinate and manage employee leaves of absence.
- Managed payroll, daily deposits, and cost controls.
Education
Grade 12 -
Cambridge High School
East London, South Africa 01.2011 - 12.2015
NQF5 - Banking Services Advice
Milpark Business School-Letsema Learnership
East London 01.2017 - 01.2018
Skills
Presentations and public speaking
Client Engagement
Adaptability and Flexibility
Multitasking Abilities
Meeting Sales Goals
Administrative Support
Post-sales Service
Product Knowledge
Active Listening
Consultative Sales
Accomplishments
- 2017 – Graduated Banking Services Advice Learnership
- Driver's License in progress
- RE5 in progress
Identification - Idnumber
971205 0127 084
References
- Sharlene Louw, Team Leader(Vincent Park), 083 981 1817
- Jenny Geswint, Team Leader(Beacon Bay)-FNB, 0747115347
Languages
afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
isixhosa
Elementary (A2)
Timeline
Branch Advisor(FAIS)
First National Bank
11.2022 - Current
MULTISKILLED CONSULTANT
first national bank
01.2018 - 11.2022
NQF5 - Banking Services Advice
Milpark Business School-Letsema Learnership
01.2017 - 01.2018
client service representative
first national bank
01.2017 - 01.2018
Grade 12 -
Cambridge High School
01.2011 - 12.2015
Receptionist
Buffalo car paints
1 2016 - 1 2017
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