Allan Espinoza
Guayaquil
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Key Account Manager
DediSpace Networks S.A.
09.2019 - 04.2024
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Sales Manager
Su Hidromercado S.A.
08.2018 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
COO
Distribuidora MM, Big Cola Playas
01.2015 - 07.2018
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Identified and pursued business development opportunities to grow organization and increase revenue.
Webmaster
WholeCodes
11.2010 - 12.2014
- Troubleshot issues with websites and fixed scripting and use issues.
- Configured and purchased domains for websites.
- Resolved technical issues promptly, minimizing downtime and maintaining a seamless user experience.
- Implemented e-commerce solutions for businesses looking to sell products online successfully.
- Collaborated with marketing teams to create SEO strategies that boosted search engine rankings.
Internet Technical Support Representative
SETEL S.A.
04.2009 - 10.2010
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
- Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
Education
Bachelor of Science - Cyber Security
MBA - Master in Digital Marketing And Analytics
04.2025
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Account Management
- Account Retention
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Key Account Manager - DediSpace Networks S.A.
09.2019 - 04.2024
Sales Manager - Su Hidromercado S.A.
08.2018 - 08.2019
COO - Distribuidora MM, Big Cola Playas
01.2015 - 07.2018
Webmaster - WholeCodes
11.2010 - 12.2014
Internet Technical Support Representative - SETEL S.A.
04.2009 - 10.2010
ITECSUR - Bachelor of Science, Cyber Security
ENEB - MBA, Master in Digital Marketing And Analytics
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