Alicja Chmiel

· Created training materials for new hires on the company's procedures and policies.

· Assisted in developing strategies to increase customer satisfaction levels.

· Analyzed data from customer surveys to identify trends in customer behavior.

· Participated in ongoing training and compliance activities.

· Maintained positive working relationship with fellow staff and management.

· Identified needs of customers promptly and efficiently.

· Researched and evaluated competitor activities in order to identify trends and opportunities.

· Developed graphics, video covers and templates for product illustrations, videos and websites.

· Managed multiple projects simultaneously while meeting tight deadlines.

· Edited photographs for use in digital media platform.

· Assisted in selecting colors, images, text style and layout for each project.

· Developed and implemented individualized lesson plans tailored to student's needs and interests.

· Facilitated group discussions, activities, and other interactive learning opportunities.

· Provided guidance and support to students while they practice speaking in English.

· Monitored student performance through online assessments, quizzes, and tests.

· Conducted one-on-one sessions with students to address their specific language needs.

· Adapted teaching methods based on the strengths and weaknesses of each student.

· Created course materials including worksheets, handouts, presentations.

· Collaborated with colleagues to develop innovative teaching strategies for online classes.

· Delivered lectures that effectively communicated complex topics related to ESL instruction.

· Made learning grammar fun by involving problem-solving and language play.

· Collaborated with team members to maximize sales performance.

· Identified customer needs and suggested alternative products to meet those needs.

· Conducted sales sessions with great results, over 433 sales.

· Used varied instructional resources and tools to strengthen English language skills.

· Worked with English language learners in small groups to develop fluency.

· Developed and implemented activities and lessons to improve vocabulary and sentence structure.

· Organized activities for students to practice their speaking, reading and writing skills in English.

· Created a positive learning environment by maintaining discipline and encouraging collaboration among peers.

· Utilized multimedia resources such as audio and video clips, pictures and animations to make teaching more interesting and engaging.

· Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.

· Processed incoming and outgoing mail daily.

· Answered phone calls in a professional manner and transferred calls accordingly.

· Organized office supplies and maintained an inventory of stock items.

· Updated customer accounts information in the database system accurately.

· Ensured compliance with company policies regarding record keeping procedures.

· Resolved customer complaints promptly and professionally.

· Kept office records organized and supplies well-stocked for optimal team performance.

· Monitored calendars and scheduled appointments based on availability and established load limits.

· Reviewed files, records and other documents to obtain information or respond to requests.

· Assisted customers with inquiries and complaints in a professional manner.