Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alfonso Bravo

Manta

Summary

Dynamic professional with a proven track record at Hotel Barbasquillo, adept in front office management and emergency response. Excelled in customer service and teamwork, significantly enhancing guest experiences and emergency preparedness. Skilled in multitasking and problem-solving, ensuring operational excellence and safety. Demonstrated leadership in mentoring new firefighters, improving response efficiency.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Hotel Barbasquillo
01.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.

Firefighter

KBR
03.2017 - 02.2021
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.

Firefighter

PAE
02.2014 - 09.2016
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Read system maps and caller information, and documented details in system.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.

Education

High School Diploma -

Gabriela Mistral
Manta, Ecuador
05.2001 -

Skills

    Customer Service

    Guest Relations

    Front Office Management

    Cash Handling

    Office Organization

    Problem-solving skills

    Inventory Control

    Verbal and written communication

    Fire Control

    Firefighting

    Public speaking abilities

    First Aid Certified

    Patience and Tolerance

    Information Gathering

    Teamwork and Collaboration

    Computer Skills

    Call Management

    Emergency Medical Instruction

    Basic life support understanding

    Multitasking

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Front Desk Receptionist

Hotel Barbasquillo
01.2022 - Current

Firefighter

KBR
03.2017 - 02.2021

Firefighter

PAE
02.2014 - 09.2016

High School Diploma -

Gabriela Mistral
05.2001 -

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