Carlos ALBERTO LÓPEZ TORRES
Quito,Ecuador
Summary
Committed to learning and upholding high quality standards, I bring extensive knowledge acquired over several years to share and collaborate. My ultimate goal is to provide guests with an unforgettable experience, approaching every task with passion, respect, and responsibility in the Food & Beverage division. As a highly qualified Restaurant Manager with over 15 years of experience in the leisure, travel, tourism, and hospitality industry, I excel in overseeing the operation and administration of the restaurant department. Prioritizing efficiency and cost-effectiveness in all guest outlets, I ensure their satisfaction while surpassing revenue targets. Additionally, I skillfully manage equipment and consumables within operational budgets, while consistently training and developing a well-prepared crew to meet both company standards and guest expectations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Maitre’D
National Geographic/Lindblad Expeditions
Endurance
10.2021 - Current
- Oversaw all restaurant operations aboard a polar expedition cruise.
- Coordinated with kitchen and bar teams to deliver high-quality, personalized service to distinguished guests.
- Supervised and trained front-of-house staff to maintain international hospitality standards.
Maitre’D
National Geographic/Lindblad Expeditions
Endeavour II Galapagos, Ecuador
12.2016 - 09.2021
- Managed day-to-day dining services onboard an expedition vessel.
- Directed service teams during themed dinners and special events.
- Controlled food and beverage inventory and supply logistics.
Quality Control Manager
Haugan Cruises CIA. LTDA.
Galapagos, Ecuador
02.2016 - 09.2016
- Conducted internal audits to ensure quality standards in guest services aboard luxury cruise ships.
- Generated performance reports and proposed operational improvements.
- Delivered staff training on customer service and procedural protocols.
Hotel Manager
La Selva Lodge - Haugan Cruises CIA. LTDA.
Francisco De Orellana-Napo, Ecuador
03.2015 - 02.2016
- Directed all lodge operations in a remote Amazon rainforest location.
- Supervised departments including lodging, dining, and guest activities.
- Managed a multicultural team and coordinated with travel agencies.
Maitre’D
Eco Hotel Finch Bay
Puerto Ayora, Ecuador
01.2010 - 02.2015
- Managed the hotel’s main restaurant in a nationally awarded eco-friendly establishment.
- Developed dining experiences using locally sourced ingredients.
- Organized banquets, weddings, and high-profile private events.
Maitre’D
Radisson Hotel Quito
Quito, Ecuador
09.2009 - 12.2009
- Coordinated restaurant service staff in a corporate hotel environment.
- Ensured quality and service standards during corporate and social events.
Maitre’D and F&B Assistant
Boutique Hotel “Le Parc”
Quito, Ecuador
05.2007 - 03.2009
- Assisted in managing food and beverage operations at a luxury boutique hotel.
- Supervised gourmet dining service and exclusive event setups.
Head Waiter
JW Marriott Hotel
Quito, Ecuador
01.2003 - 12.2006
- Supervised waitstaff at a fine dining restaurant within a five-star hotel.
- Coordinated with kitchen operations to ensure timely and exceptional service.
Maitre’D
Sheraton Hotel
Quito, Ecuador
01.1999 - 12.2003
- Scheduled staff and managed restaurant and banquet operations.
- Uphold premium service standards and provided direct guest assistance.
Restaurant and Catering Service Waiter
Hilton Colon Hotel
Quito, Ecuador
01.1995 - 12.1999
- Delivered a la carte and event catering services in a five-star hotel environment.
- Provided high-level service to both local and international guests.
Assitant Waiter
Columbus Steak House
Quito, Ecuador
08.1994 - 09.1994
- Supported service staff with table setups and guest service.
- Assisted with food delivery and basic guest needs.
Education
English -
PRALI Language Institute
English -
DCG Language institute
English On-Line -
Open English
Restaurant Technology -
CAPTUR HOSPITALITY INSTITUTE
Bar & wines Technology -
CAPTUR HOSPITALITY INSTITUTE
Basic Wines Introduction -
Andina Licores SA
Basic Wines Introduction -
Canepa Vineyard
Basic Wines Introduction -
Cocha y Toro Vineyard
Excellent Service Training -
J.W.Marriott Hotel
International Training F&B, gourmet service and Catering Service -
J.W.Marriott Hotel
Training Passport to SuccessMarketing Services) -
J.W.Marriott Hotel
Basic II Wines Introduction -
Cocha Y Toro
Quality in Service -
Hotel Boutique Le Parc
Introduction About Wines And Sparkling Wines -
Vinlitoral
Costumer Service Training -
Disney Guidelines
Storage Controlled Inventory Management Training -
CCQ
Skills
- Guest Experience Management
- High-End Customer Service
- Upscale Dining & Beverage Service
- Restaurant & F&B Department Management
- Staff Training & Performance Management
- Inventory and Cost Control
- Quality Control and Standards Compliance
- Budget Management
- Health & Safety Compliance
- Cruise Operations Coordination
Certification
- Basic Safety Training STCW (Updated)
- Security Awareness Training for all Seafarers (Updated)
- Crisis Management and Human Behaviour (Pax not RO-RO) Training (Updated)
- Crowd Management (Pax not RO-RO) Training (Updated)
- Seaman Book (Restaurant Manager) Updated
SOFTWARES
• Microsoft Office 2010
• Microsoft Office 2013
• Microsoft Outlook 360
• JD Edwards Oracle
• Micros
• Zeus
• MXP (Marine Xchange Software)
Languages
Spanish
First Language
English
Advanced (C1)
C1
WORK REFERENCES
Name: Mr. Juan Sebastian Guijarro
Work Position: Hotel Director, National Geographic Resolution
Mobile number: +593-984891374
Company: Lindblad Expeditions
Name: Capitán de Altura Eduardo Neira
Work Position: Endeavour II Captain
Mobile number: +593-991-420-103
Company: Quásar Náutica (Galápagos, Ecuador)
Name: Lic Luisa Córdova Pino
Work Position: CEO, Golden Galápagos Cruises
Mobile number: +593-999-709-356
Company: Golden Galápagos Cruises and Columbus Travel (Quito, Ecuador)
Timeline
Maitre’D
National Geographic/Lindblad Expeditions
10.2021 - Current
Maitre’D
National Geographic/Lindblad Expeditions
12.2016 - 09.2021
Quality Control Manager
Haugan Cruises CIA. LTDA.
02.2016 - 09.2016
Hotel Manager
La Selva Lodge - Haugan Cruises CIA. LTDA.
03.2015 - 02.2016
Maitre’D
Eco Hotel Finch Bay
01.2010 - 02.2015
Maitre’D
Radisson Hotel Quito
09.2009 - 12.2009
Maitre’D and F&B Assistant
Boutique Hotel “Le Parc”
05.2007 - 03.2009
Head Waiter
JW Marriott Hotel
01.2003 - 12.2006
Maitre’D
Sheraton Hotel
01.1999 - 12.2003
Restaurant and Catering Service Waiter
Hilton Colon Hotel
01.1995 - 12.1999
Assitant Waiter
Columbus Steak House
08.1994 - 09.1994
English -
PRALI Language Institute
English -
DCG Language institute
English On-Line -
Open English
Restaurant Technology -
CAPTUR HOSPITALITY INSTITUTE
Bar & wines Technology -
CAPTUR HOSPITALITY INSTITUTE
Basic Wines Introduction -
Andina Licores SA
Basic Wines Introduction -
Canepa Vineyard
Basic Wines Introduction -
Cocha y Toro Vineyard
Excellent Service Training -
J.W.Marriott Hotel
International Training F&B, gourmet service and Catering Service -
J.W.Marriott Hotel
Training Passport to SuccessMarketing Services) -
J.W.Marriott Hotel
Basic II Wines Introduction -
Cocha Y Toro
Quality in Service -
Hotel Boutique Le Parc
Introduction About Wines And Sparkling Wines -
Vinlitoral
Costumer Service Training -
Disney Guidelines
Storage Controlled Inventory Management Training -
CCQ