Increased portfolio performance by consistently identifying high probability trade setups using technical and fundamental analysis.
Optimized trading systems by regularly conducting backtesting procedures for strategy validation purposes.
Managed risk exposure for optimal returns, implementing disciplined stop-loss orders and position sizing techniques.
Collaborated with other traders to share insights, discuss market events, and refine trading approaches.
Delivered consistent profits by adhering to strict money management rules and maintaining emotional discipline during volatile markets.
Developed strong communication skills through frequent interactions with brokers, sales teams, research analysts and colleagues.
Mentored junior traders on effective risk management principles, fostering a culture of accountability and success within the team.
Improved trading strategies by conducting thorough market analysis and monitoring trends.
Created and implemented strategic trading approaches.
Training Administrator
Deviare (Pty) Ltd
East London, South Africa
03.2024 - 02.2025
Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
Assisted customers with onboarding and product setup to foster successful adoption and usage.
Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
Established strong relationships with key customers, resulting in increased customer loyalty.
Coordinated with internal teams to provide prompt support and address client needs efficiently.
Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Created customer support strategies to increase customer retention.
Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Utilized customer feedback to inform changes and improvements to customer success plans.
Implemented effective communication strategies that fostered long-lasting connections with customers.
Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Operations Manager
AWALI Landscaping (Pty) Ltd
Pretoria , ZA
08.2021 - 01.2022
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Facilitated smooth collaboration between departments through clear communication channels.
Increased profit by streamlining operations.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Implemented quality control systems to boost overall product consistency and reliability.
Analyzed and reported on key performance metrics to senior management.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Business Development Manager
Hydro-Force Security (Pty) Ltd
East London, ZA
11.2020 - 03.2021
Generated new business with marketing initiatives and strategic plans.
Reached out to potential customers via telephone, email, and in-person inquiries.
Negotiated and closed long-term agreements with new clients in assigned territory.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Forex Trader/Financial Markets Analyst
Mabinya Assets (Pty) Ltd
East London, ZA
03.2018 - 10.2020
Increased portfolio performance by consistently identifying high probability trade setups using technical and fundamental analysis.
Optimized trading systems by regularly conducting backtesting procedures for strategy validation purposes.
Managed risk exposure for optimal returns, implementing disciplined stop-loss orders and position sizing techniques.
Collaborated with other traders to share insights, discuss market events, and refine trading approaches.
Delivered consistent profits by adhering to strict money management rules and maintaining emotional discipline during volatile markets.
Developed strong communication skills through frequent interactions with brokers, sales teams, research analysts and colleagues.
Mentored junior traders on effective risk management principles, fostering a culture of accountability and success within the team.
Continuously refined and updated trading plans, incorporating changes in market sentiment and economic data releases.
Enhanced decision-making process through diligent preparation of daily market reports and chart analysis.
Improved trading strategies by conducting thorough market analysis and monitoring trends.
Participated in industry conferences to stay current on best practices in foreign exchange trading and risk management techniques.
Utilized advanced software tools to improve efficiency in trade execution, management, and recordkeeping.
Forex Trader/Financial Markets Analyst
Kwinana Capital (Pty) Ltd
Pretoria , ZA
12.2016 - 02.2018
Ensured timely settlement of transactions following adherence to internal policies and external regulatory requirements.
Strengthened relationships with broker partners, negotiating better commission rates and improving trade terms for the firm''s benefit.
Expanded knowledge of various financial instruments, including currency pairs, commodities, equities, and derivatives markets.
Assisted clients with account inquiries regarding balances, transactions history, margin requirements, or any other related topics as needed.
Maintained accurate records of all trades placed per regulatory compliance standards while ensuring confidentiality of sensitive client information.
Streamlined processes for entry order placement by utilizing pre-determined risk/reward ratios based on specific market conditions.
Developed custom trading algorithms to enhance execution speed and reduce slippage costs.
Contributed to the team''s overall success by sharing valuable insights from personal experiences and industry research.
Created and implemented strategic trading approaches.
Liaised with customers and funding sources to identify and remove roadblocks to business funding.
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Met with members to understand goals and recommend solutions to fit specific needs.
Discussed financial options with clients and provided informed suggestions.
Credit Controller
Tiger brands (Pty) Ltd
Johannesburg, ZA
07.2015 - 09.2015
Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
Reached out to customers to check on payments and convey options.
Obtained payments and entered details into system.
Reviewed customer accounts for compliance with repayment obligations.
Performed checks of customer creditworthiness and current situations.
Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
Supported sales teams by providing accurate credit information for new and existing customers.
Increased collection rates through proactive account management and regular follow-ups with clients.
Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
Credit Controller
Medscheme Holdings (Pty) Ltd
Johannesburg, ZA
01.2012 - 04.2015
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Streamlined the credit control process by developing a comprehensive debtor management system.
Maintained accurate records of all communications related to debtor management for audit purposes.
Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
Supported the financial health of the business through diligent oversight and prompt action on any deviations from established credit control guidelines.
Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
Established and maintained customer and staff policies.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Mitigated potential losses from high-risk customers by liaising with external collections agencies when necessary.
Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Improved cash flow by implementing efficient credit control policies and procedures.
Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
Ensured compliance with relevant financial regulations and legislation in all credit control activities.
Education
No Degree - Banking And Finance
Milpark Education
Cape Town
11.2022 - 04.2023
No Degree - Data Science
Deviare/Simplilearn
Johannesburg, South Africa
01.2020 - 07.2020
No Degree - Financial Management
UNISA
Johannesburg, South Africa
01.2014 - 11.2014
Bachelor of Economics - Economics
University of Fort Hare
East London, South Africa
02.2006 - 11.2010
Skills
Financial Analysis
Forecasting
Data Modelling
Risk Management
Compliance
Strategic Thinking
Negotiation
Excel (Advanced)
Python
R Programming
Tableur
Interests
Outdoor Activities
Sports
Networking
Critical Analysis
Debating
Reading and Research
Timeline
Forex Trader/Financial Market Analyst
Mabinya Assets
03.2025 - Current
Training Administrator
Deviare (Pty) Ltd
03.2024 - 02.2025
No Degree - Banking And Finance
Milpark Education
11.2022 - 04.2023
Operations Manager
AWALI Landscaping (Pty) Ltd
08.2021 - 01.2022
Business Development Manager
Hydro-Force Security (Pty) Ltd
11.2020 - 03.2021
No Degree - Data Science
Deviare/Simplilearn
01.2020 - 07.2020
Forex Trader/Financial Markets Analyst
Mabinya Assets (Pty) Ltd
03.2018 - 10.2020
Forex Trader/Financial Markets Analyst
Kwinana Capital (Pty) Ltd
12.2016 - 02.2018
Credit Controller
Tiger brands (Pty) Ltd
07.2015 - 09.2015
No Degree - Financial Management
UNISA
01.2014 - 11.2014
Credit Controller
Medscheme Holdings (Pty) Ltd
01.2012 - 04.2015
Bachelor of Economics - Economics
University of Fort Hare
02.2006 - 11.2010
Summary
Talented Forex Trader and Financial Market Analyst with over 13 years of experience. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Attention to detail and an obsession with being organized and methodical are also positive attributes.