Facilitated successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements.
Proactively identified areas for improvement in administrative processes, proposing innovative solutions that streamlined operations without sacrificing quality.
Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
Call Center Agent
Ison BPO
09.2023 - 12.2023
Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Assisted in training new hires, sharing industry insights and tips for success in the call center environment.
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