Sandra Apolo
Environmental Eng.
Quito
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and administrative skills. Career success working with visitors and travelers to create outstanding experiences.
Hospitality and tourism is my passion.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent
Develop Box
Panamá
08.2021 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Contacted customers to return routine and general calls promptly.
Airbnb Property Manager
Self employed
Quito
01.2013 - Current
- Cultivating relationships with homeowners.
- Confirming bookings and communicating with guests.
- Scheduling and managing cleanings and maintenance work.
- Taking care of check-ins and check-outs.
- Distributing listings on Airbnb and other rental platforms.
Business Owner/Operator
Minka Hostel
Quito
09.2012 - 12.2018
- Customer experience manager.
- OTA's manager (Booking, Hostelworld, Despegar, Airbnb, among others).
- Management of social networks (Facebook, Tripadvisor).
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
Environmental Engineer
Ministry of Interior
Quito
11.2012 - 12.2013
• Implement Good Environmental Practices in the Ministry of the Interior.
• Monitor compliance and report on progress in the implementation of Agreement 131 of the Ministry of the Environment.
• Control of environmental performance indicators.
• Report indicators to the environmental authority.
• Generation and execution control of environmental education campaigns.
• Lead environmental issues within the institution.
Education
Bachelor of Science - Environmental Engineering
Universidad Internacional SEK
Quito, Ecuador 12.2007 - 10.2008
Skills
English (written and spoken)
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
Minka Hostel was positioned within the top 5 for 6 consecutive years
Minka Hostel was awarded with "Traveler´s choice" for 6 consecutive years.
Timeline
Customer Service Agent
Develop Box
08.2021 - Current
Airbnb Property Manager
Self employed
01.2013 - Current
Environmental Engineer
Ministry of Interior
11.2012 - 12.2013
Business Owner/Operator
Minka Hostel
09.2012 - 12.2018
Bachelor of Science - Environmental Engineering
Universidad Internacional SEK
12.2007 - 10.2008
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