Sandrelly Solórzano
English Teacher
Coronel Marcelino Maridueña,Guayas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Personal English Tutor
Multiple
Coronel Marcelino Maridueña, Guayas
09.2014 - Current
- Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Assessed student needs and created appropriate lesson plans.
- Developed student confidence though attentive instruction in [Area of study], applying positive reinforcement strategies.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Designed engaging lessons, using art and visual aids to enhance learning process.
English Teacher
CEN
Guayquil, Guayas
01.2013 - 08.2014
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Planned coursework to introduce students to important literature.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
Receptionist Clerk
Sheraton
Guayaquil, Guayas
02.2012 - 10.2012
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
English Teacher
Golden Bridge
Guayaquil, Guayas
05.2011 - 09.2011
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Planned coursework to introduce students to important literature.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
Receptionist Clerk
Oro Verde
Manta, Manabi
04.2010 - 04.2011
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Corresponded with clients through email, telephone or postal mail.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Waitress
Vanilla Pod
Lynton , Devon
05.2009 - 02.2010
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
Science and English Teacher
Arco Iris School
Portoviejo , Manabi
03.2008 - 02.2009
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Completed in-service and additional training to maintain professional growth.
- Cultivated relationships with parents for complete support network.
- Led interesting and diverse group activities to engage students in course material.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Served as languages department member and attended meetings to develop and update course curricula.
Education
No Degree - English-as-a-Second-Language Education
International Benedict School of Lenguages
Quito 06.2004 - 06.2007
High School Diploma -
Santo Tomas
Portoviejo 04.2007 - 01.2008
Preparation For The IELTS Exam -
Oxford International School
Brighton 03.2009 - 02.2010
Bacherlor in Lenguages - Teaching English As A Second Language (ESL)
University of Loja
Loja 03.2020 - Current
Skills
Bilingual in English and Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bacherlor in Lenguages - Teaching English As A Second Language (ESL)
University of Loja
03.2020 - Current
Personal English Tutor
Multiple
09.2014 - Current
English Teacher
CEN
01.2013 - 08.2014
Receptionist Clerk
Sheraton
02.2012 - 10.2012
English Teacher
Golden Bridge
05.2011 - 09.2011
Receptionist Clerk
Oro Verde
04.2010 - 04.2011
Waitress
Vanilla Pod
05.2009 - 02.2010
Preparation For The IELTS Exam -
Oxford International School
03.2009 - 02.2010
Science and English Teacher
Arco Iris School
03.2008 - 02.2009
High School Diploma -
Santo Tomas
04.2007 - 01.2008
No Degree - English-as-a-Second-Language Education
International Benedict School of Lenguages
06.2004 - 06.2007
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